Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission. Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive.

JOB TITLE: Mobile Branch Manager (Yakima Valley)

FLSA Status: Exempt

WHY JOIN US?

Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence.

We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law.

ABOUT THE ROLE:

This role will serve dual functions as both a community-facing and a member-centric within our financial cooperative. Lead and operate a fully equipped mobile banking unit, delivering exceptional member service and financial solutions in underserved communities. You’ll manage daily operations, coach staff, ensure compliance, and grow the mobile branch’s presence—serving as a visible and trusted representative for our institution.

As a Mobile Branch Manager, you’re a frontline ambassador—expanding access to financial services and deepening our institution’s impact within the Yakima Valley. This role blends operational leadership, member engagement, and community outreach—delivering essential financial resources directly to the people who need them most.

WHAT YOU WILL DO

• Operate, prepare, and secure the mobile branch vehicle daily, including setup, transport, and nightly return.
• Builds and executes branch plans in alignment with the overall business strategy.
• Leads and develops a high-performing team of consumer loan specialists by hiring top talent, providing comprehensive training, and ensuring effective scheduling and support.
• Inspires a culture of accountability and excellence by setting clear service level expectations and actively supporting staff in achieving them. Provides regular performance feedback through reviews and coaching, and partners with team members to identify growth opportunities and implement improvement plans when needed.
• Ensures all branch operational imperatives are met or exceeded, including but not limited to compliance, regulatory procedures, and expense controls.
• Demonstrates a high level of proficiency in setting expectations, effective delegation, organizing work and coaching toward results.
• Demonstrates an exceptional level of product knowledge and sales acumen.
• Prioritizes and manages time effectively to follow through and complete tasks within their area of responsibility.
• Regularly provides input and recommendations that advance team success.
• Advances mission and vision through internal and external audiences; actively inspires and engages their team.
• Manages the branch budget to ensure adherence and alignment with organizational priorities.
• Engages with data to identify recommendations and propose solutions that promote team, branch and community success.
• Manages all audit requests, inquiries, and solutions.
• Manage formal and informal training to contribute to the individual success of team members.
• Champions Seattle Credit Union Values as a cornerstone of our business culture.
• Accountable for employee relations and culture; seeks guidance as necessary.
• Seeks out community partnerships, follows up on community outreach opportunities and maintains relationships with key community partners.
• Manages and makes recommendations pertaining to appointment and lobby management software.
• Strong leader in loss prevention and safeguarding of member assets.
• Demonstrates a propensity toward curiosity and inclusion.
• Maintains regular and punctual attendance.
• Other duties as assigned.

WHAT YOU WILL BRING

Basic Qualifications:

• Minimum of 4-5 years in a financial services or community engagement role.
• Minimum of 4+ years of proven management experience, including leading teams, driving performance, and fostering a collaborative and inclusive work environment.
• Bachelor’s degree preferred, particularly in business, finance, social sciences, or related fields.
• Experience with CDFI or community-focused initiatives a strong plus.
• Fluent in both English and Spanish is a requirement for this position.
• Comfortable working in mobile environments and adapting to changing locations.
• Strong interpersonal, presentation, and customer service skills.
• Local travel within Yakima Valley with the Mobile Branch is required, including visits to community partners, schools, and event venues.
• Occasional travel to headquarters for training, team meetings, or cross-functional collaboration.
• Must have a valid driver’s license and reliable transportation. Mileage reimbursement provided per company policy.
• Must complete and pass a credit-union paid driver training within 60 days of hire.
• Experience in, familiarity with, and comfortable driving large vehicles (40’ long).
• Skilled in Microsoft Office applications, financial planning tools, and CRM systems.
• Interpersonal & Communication: Strong written/oral skills—comfortable presenting to groups or individuals.
• Customer-Centric Approach: Empathy, listening skills, problem-solving, and relationship-based service.
• Strategic Thinking: Initiative-taking, creative problem-solving, and ability to challenge status quo.
• Sales & Service Orientation: Proven ability to meet goals while prioritizing member well-being and ethical standards.
• Reliability & Teamwork: Dependable, collaborative, and able to support back-office operations when needed.

Working Conditions:

• This is a hybrid role with work performed remotely as well as in an office and/or branch environment in Central Washington. Community events are frequent and require in person presence that may expand throughout Washington State.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Compensation is based on the candidate's geographical location, calculated based on an adjustment factor from Seattle area market compensation.