Summary Description

nbkc bank is currently looking for an Online Branch Manager, AVP to join our Retail team.

The Online Branch Manager is responsible for managing nbkc bank’s nationwide portfolio of online customers. You will lead a team to efficiently manage the online application process and service traditional banking needs of customers across the country.

This position will work @Flex (a combination of both in the office and at home) based out of our Kansas City, MO headquarters. We’re looking for someone who is excited to come into the office 3-5 days each week while still enjoying the flexibility to work from home.

What you’ll do

Deposit Growth

• Drive customer acquisition through local business development and nationwide outreach efforts.
• Analyze the existing customer portfolio to identify growth opportunities and expand relationships.
• Lead initiatives designed to enhance customer retention across the portfolio.

Customer Experience

• Model an elevated customer experience that reflects the bank’s mission to make banking simple, transparent and actually helpful.
• Identify, research and resolve complex, escalated customer service issues using sound judgment that includes the ability to recognize and evaluate risk.

Team Development and Engagement

• Utilize effective coaching to identify, communicate and track development of individual team members.
• Empower and train team members to elevate their skill level and decision-making abilities.
• Clearly communicate with team members regarding progress toward team goals and the status of projects across the bank.
• Inspire team as an agent of change, display agility in day-to-day tasks and broader strategic initiatives.

Operational Efficiency

• Drive operational efficiencies by leading initiatives, engaging key stakeholders, utilizing resources, and fostering cross-departmental collaboration to achieve desired outcomes.
• Ensure all bank policies and procedures are followed for all duties of the position.

What you’ll bring

• High school diploma or GED required
• 5+ years’ experience in banking with operations experience
• At least 3 years’ experience in an elevated leadership role or at least one year of nbkc supervisory experience
• A passion for providing outstanding customer service and the ability to teach others to do the same
• Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common branch and bank objectives.
• Must possess ability to collaborate in a cross-departmental environment
• Knowledge of retail banking products/services and bank regulations/compliance, preferred
• Strong knowledge of Microsoft Office applications

Our Hiring Process

After we review your application and feel you’re a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes that’s a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.

What you’ll love about us:

Benefits & Perks:

• Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO – we got you covered!)
• Enjoy 4 weeks of paid time off, 12 paid holidays, Birthday PTO, and 8 paid volunteer hours per year
• Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now that’s a sweet deal!
• Spend time bonding with your family with paid parental leave options
• Care for your whole person with access to our EAP and behavioral health advocates
• Take advantage of our wellness programs which include a wellness reimbursement account and an on-site gym facility.
• Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)
• Enjoy anniversary awards for your 3- and 5-year anniversaries (That’s serious cash money towards your retirement account, student loan refinancing or your HSA).
• Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries

About nbkc:

nbkc isn’t your average bank. We take your traditional financial institution and make it better.

We know what we offer our customers is only as good as the people behind the scenes who keep it going. That’s why we make sure you’re supported and encouraged along the way. You’ll work with some awesome, intelligent, and diverse people in a fun and forward-thinking environment and accomplish plenty of things you’ll wanna brag about.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.

nbkc has been proud to be recognized as one of Kansas City’s Best Places to Work for 5+ years by the Kansas City Business Journal. We’re pretty proud to work here and we know you will be too!

Join us to find out!

nbkc bank is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation

#LI-hybrid