Cash Management Relationship Manager at Ephrata National Bank – Ephrata, Pennsylvania

Summary:

The Cash Management Relationship Manager is responsible for the development and sales of cash management solutions. Key activities include identifying, analyzing, selling and supporting cash management products and services to established business customers and targeted prospective corporate clients. Works closely with support staff to develop and organize an appropriate cash management product/solution program and establish an efficient and effective support environment which ensures strong revenue for the bank and excellent service and satisfaction for customers. Works closely with relationship officers and branch managers in attaining service charge and deposit goals; solidify customer retention efforts by providing a superior level of customer service. Responds to Requests for Proposal (RFP); assesses customer needs and recommends effective strategies; performs a cost benefit and risk analysis; negotiates pricing to optimize profitability of product or service solutions. Contributes to the Bank's deposit growth strategies and goals; generates additional revenue from the sale of cash management products and services; attains established individual, department and Bank goals through active participation in sales management and officer calling programs.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Guide and direct Cash Management sales and implementation efforts;

• Proactively manages up to 150 Cash Management Relationships in pursuit to support, grow, and retain existing relationships while energetically prospecting for new-to-bank relationship to grow Cash Management Portfolio.
• Make recommendations to the Cash Management Relationship Manager and other teams to enhance existing products and services or implement new solutions;

• Develop and be responsible in achieving cash management related sales goals;
• Work closely with operational associates to foster collaboration and ensure a high level of product functionality and support;
• Maintain a current knowledge of cash management products, services and technology to ensure we are able to meet the changing needs of our customers;
• Work closely with commercial relationship managers and branch managers to develop and execute sales plans and make customer contacts;
• Cultivate new client relationships through networking sources and other professionals, for example, COIs;
• Understand and instruct customers on technical aspects of services as required ensuring confidence and effectiveness;
• Prepare written proposals and presentations as required to win new business;
• Provide excellent customer service ensuring accuracy and timeliness;
• Build strong relationships with associates;
• Take ownership of customer needs and follow through to ensure satisfaction;
• Actively refer customers to other lines of business when appropriate;
• Actively promote the reputation of Ephrata National Bank and build strong relationships with customers, both internal and external;
• Take an active role in training associates about cash management products and solutions; create awareness to enhance referral and service activity;

• Participate in community activities and organizations;

Required Education and Experience:

• Bachelor's degree or related experience required
• 1 to 5 years of treasury management experience or equivalent experience preferred;
• Thorough knowledge and understanding of Cash Management products and services
• Understanding of ACH rules and regulations (NACHA);
• Understand federal and state laws pertaining to banking and deposit transaction;

Competencies:

• Demonstrate initiative, leadership and resourcefulness
• Excellent communication and interpersonal skills.

• Excellent presentation and sales skills are critical.
• Results driven.
• Customer/client focused.
• Independent decision-making skills
• Understanding and ability to use advanced computer skills and applications;

• Understanding of basic accounting principles;
• Good math aptitude;
• Good problem solving skills;
• Demonstrated negotiating skills
• Ability to work independently and be self-motivated;
• Have the ability to travel for business development calls;
• Fulfill multiple projects simultaneously in a hectic environment;
• Function well in a team environment;
• Accept and provide constructive criticism;

Supervisory Requirements:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as smart phones, computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines. Due to physical location of this position, phone ringing, and people conversing, it may be difficult to hear at times and therefore easily distracting.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision required by the job includes close vision, distance vision, and ability to focus. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects or controls, reach with hands and arms, bend, balance, stoop, kneel, and crouch. The employee must be able to lift and/or move up to 25 pounds including standard computer and copy paper boxes, and must be able to open and close filing cabinets and drawers.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Flexibility of schedule to meet business needs is required.

Travel:

This position may require travel.

EEO Statement

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.

This job description reflects management’s assignment of essential functions and position responsibilities. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.