Barista - Montana

Position Summary

Join Wake Up, Inc., doing business as Wake Up Call and Copper Mountain Coffee (CMC) in Montana, as a Barista and be the heart of our vibrant coffee community, delivering exceptional experiences that brighten our customers' days. As a Barista, you will craft high-quality beverages, provide legendary customer service, and maintain a welcoming store environment while fostering our culture of positivity and teamwork. Reporting to the store Lead Barista and District Manager, you will support efficient operations across our multiple locations and contribute to a fun, positive experience.

About Copper Mountain Coffee

We are a dynamic local coffee company crafting top-notch brews with honesty and quality at heart. We wow customers with stellar service, spark community connections, and thrive on creativity and teamwork. Join our fun, supportive team to spread joy, one bold sip at a time!

Key Responsibilities

Customer Service

Greet customers with genuine enthusiasm, take orders accurately, and offer menu suggestions to enhance their experience.Prepare and serve a variety of handcrafted beverages, including espresso, coffee, teas, and blended drinks, adhering to all food & beverage standards.Handle cash and credit card transactions efficiently, following proper cash-handling procedures.Resolve customer concerns promptly with a positive demeanor to exceed expectations.Use mobile tablets for drive-thru orders during adverse weather or high-volume periods.Store Operations

Maintain a clean, safe, and inviting workspace by sanitizing equipment, utensils, and surfaces in compliance with health and safety standards.Stock supplies and products as needed, ensuring adequate inventory levels.Open and close the store independently, following established procedures for security and readiness.Support promotional activities, such as upselling new menu items or participating in store merchandising.Team Support

Rally with your team to keep the store humming, sharing updates on inventory, shift trade, and operational needs with clear, upbeat communication.Mentor new baristas with enthusiasm, guiding them through crafting drinks, delivering top-notch service, and embracing CMC’s protocols.Build a fun, supportive team spirit by uplifting peers during busy rushes with positivity and teamwork.Live CMC’s values of honesty and integrity, creating a trusting, dynamic team environment.Stay flexible, reliable, and punctual, thriving under pressure to keep the team’s energy high.Spark innovation by sharing bold ideas and constructive feedback to elevate team performance.Embrace change with a can-do attitude, adapting swiftly to keep the team’s momentum strong.Compliance and Safety

Obtain and maintain a current Food Handler Permit.Adhere to all federal, state, and local health, safety, and food handling regulations.Report hazards and maintain awareness of State Health and Food Safety standards.Required Qualifications and Skills

Strong communication and interpersonal skills; ability to engage positively with diverse customers and team membersProven ability to multitask, prioritize, and thrive in a fast-paced environment with frequent interruptionsDemonstrated leadership, coaching, and/or shift-supervisory experience preferredPrevious barista, food service, or related experience strongly preferred (comprehensive training provided)Basic math skills for cash handling and beverage measurementsProficiency in English; additional languages a plusFlexible availability including early mornings, evenings, weekends, and holidaysMinimum age of 16Valid Food Handler Permit (or willingness to obtain upon hire)Ability to pass a criminal background check if requiredHigh school diploma or equivalent preferredValid driver’s license or evidence of mobility preferred for multi-location flexibility; note that a driver’s license is only required if driving is an essential job function for this position or tied to a legitimate business need.

Essential Physical Demands

Stand or walk up to 95% of the workday.Lift, carry, push, or pull up to 35 pounds (e.g., coffee bean bags, supplies).Perform repetitive motions, including reaching, bending, stooping, kneeling, and twisting.Operate store equipment (e.g., espresso machines, grinders, store equipment) with hand strength and dexterity.Work in varying temperatures and a moderately noisy environment.Climb and carry ladders for restocking or maintenance tasks.Work in adverse weather conditions for drive-thru duties, if applicable.

Work Environment

Baristas work in a bustling coffee shop setting with frequent customer interactions and moderate to high noise levels. The role may involve outdoor tasks (e.g., drive-thru orders) in varying weather conditions. We prioritize a safe, wide-ranging, and team-oriented culture where every barista thrives.

Compensation and Benefits

Hourly Wage Range: $10.85 - $15.85.Benefits: Medical, vision, dental, prescription, and pharmacy benefits and 401K option, each available after meeting qualifying plan standards and requirements.Paid Time Off (PTO-MT):Fixed annual allotment: 40 hours (5 days per year)

Eligibility after 1 year of employment

Granted as a fixed annual allotment on January 1

Does not accrue or carry over

Forfeited if unused by December 31

No payout of unused PTO upon separation

Additional Perks: Tip pooling, employee discounts, shift drink, and ongoing training for coffee education and career growth.

Evaluation and Performance Review

Baristas are generally evaluated within 90 days of hire and annually thereafter, based on customer satisfaction, adherence to standards, and team contributions.

Classification

Shift Type: Variable Hour, Non-exempt. Location: Varies across multiple locations; flexibility for shift transfers encouraged.Employment Status: Employment is at-will during the initial twelve (12) month probationary period. After successful completion of the probationary period, continued employment is governed by the Montana Wrongful Discharge from Employment Act (Mont. Code Ann. § 39-2-901 et seq.), which requires good cause for termination. Copper Mountain Coffee reserves the right to terminate employment during the probationary period with or without cause or notice. After probation, termination will only occur for good cause, except where prohibited by law.

By signing below, I acknowledge that my employment with Copper Mountain Coffee is at-will during the initial twelve (12) month probationary period (excluding any periods taken by me as a leave of absence), and that Copper Mountain Coffee may extend my probationary period prior to its expiration for up to a total of 18 months. After probation, termination requires good cause under the Montana Wrongful Discharge from Employment Act (Mont. Code Ann. § 39-2-901 et seq.). which includes (but is not limited to) discharge for any of the reasons discussed in the Copper Mountain Coffee Handbook. I understand that no statement in this job description or any company policy creates an express or implied employment contract.

Copper Mountain Coffee is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, pregnancy, political beliefs, or any other characteristic protected under the Montana Human Rights Act (Mont. Code Ann. § 49-1-101 et seq.) or federal law. We welcome and encourage applications from all qualified individuals.

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This job description outlines the general duties of the Barista - MT role and may be supplemented as needed.