ACO, Inc. Technical Services Technician I Position Description

Technical Services Technician I - Position Summary

Provide expert technical design assistance to customers, ensuring optimal solutions and support for their projects.

Technical Services Technician I - Essential Duties and Responsibilities

• Technical Support:
  • Identify the best product solutions for projects.
  • Advise on installation recommendations and procedures.
  • Provide hydraulic information and advice.
  • Assist in solving on-site problems
• Database Management:
  • Maintain the Technical Services Information database (Dynamics).
  • Identify areas for improvement and discuss with the Technical Services Manager.
• Design Services:
  • Provide layout drawings, bill of materials lists, and shop drawings for individual projects.
• Project Coordination:
  • Gather, verify, and communicate project information to the appropriate personnel.
• Collaboration:
  • Work closely with Inside Sales Representatives and Area Sales Managers to ensure customer satisfaction and resolve issues.
• Customer Feedback:
  • Elicit feedback from customers to guide future product and service direction.
• Compliance:
  • Follow all company policies and procedures.

Technical Services Technician I - Education and Experience

• Educational Background: Associate degree in civil or mechanical engineering technology (Civil preferred) or an equivalent combination of education and experience that provides comparable knowledge, skills, and abilities.
• Professional Experience:
  • Minimum of two years of related experience.
  • Minimum of two years' experience interpreting product designs and layouts, with knowledge of AutoCAD or similar systems.

Technical Services Technician I - Essential Skills and Qualifications

To excel in this role, candidates must demonstrate proficiency in each essential duty. The following qualifications represent the level of knowledge, skill, and/or ability required:

• Document Interpretation: Ability to read and interpret civil engineering construction documents is paramount.
• Comprehension: Capacity to read and understand simple instructions, short correspondences, and memos.
• Technical Writing: Competence in writing technical correspondence.
• Presentation Skills: Aptitude for effectively presenting information in one-on-one and small group settings to customers, clients, and colleagues.
• Problem-Solving: Ability to apply common sense understanding to follow instructions in written, oral, or diagram form.
• Software Proficiency:
  • Skilled in using AutoCAD 2021 or higher.
  • Proficient in Adobe Acrobat Pro.
  • Competent in MS Office Products.
• Technical Analysis: Ability to read, analyze, and interpret general technical or governmental procedures.

Technical Services Technician I - Physical Demands and Work Environment

• Mobility: Occasionally required to stand or walk.
• Seated Work: Primarily required to sit and work on a computer for extended periods.
• Dexterity: Consistently required to utilize hand and finger dexterity.
• Communication: Frequently required to talk or hear.
• Lifting: Occasionally required to lift and/or move up to 25 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.