Enrollment Services Manager

Admissions & Financial Aid - Pennsylvania-Pittsburgh - (26000681)

Job Summary

Represents the University in new student recruitment and participates in the evaluation of applicants. Participates in recruitment activities and projects, both in and out of state.

Essential Functions

• Oversees and coordinates day-to-day operational aspects of OAFA’s visitor engagement team.
• Develops and implements strategies to recruit potential applicants to Pitt.
• Responds and interacts with prospective students, applicants, University alumni, guidance counselors, and others seeking information on admissions standards, academic and non-academic programs, and student activities following established procedures and precedents.
• Resolves complex problems as necessary (i.e. danger to the guests that arise on a visit, malfunctioning equipment, or trouble shooting answers to tough questions).
• Implements recruitment activities such as conducting information sessions in-person, on- and off-campus, and virtually.
• Assists with coordinating prospective students with current students to increase affinity for the University.
• Responds to communications promptly and with professional customer-service skills.

Physical Effort

Mobility with regard to possible travel within the United States is essential and a requirement for successful performance in this position. Valid driver’s license and passport are required. May be required to carry a box of material (up to 50 lbs.) from car and/or from building to building or between floors.

Assignment Category: Full-time regular

Job Classification: Staff.Admissions Counselor III

Job Family: Academic & Student Services

Job Sub Family: Admissions, Enrollment, & Recruitment

Campus: Pittsburgh

Minimum Education Level Required: Bachelor's Degree

Minimum Years of Experience Required: 2

Will this position accept substitution in lieu of education or experience: No

Work Schedule: Monday - Friday, 8:30 a.m. - 5:00 p.m., some mornings, evenings and weekends will be required

Work Arrangement: Hybrid: Combination of On-Campus and Remote work as determined by the department.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume, Cover Letter

Optional Documents: Not Applicable