Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed.

Job Duties

Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.

Removes dirty linen

Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

If Applicable: Remove trash, sweep, dust any balcony/patio areas

Inspects marketing collateral, replacing expired or damaged items.

Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.

Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.

Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

Cleans mirrors, windows, vent cover, glass doors.

If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

Reports items that require repair or additional cleaning to the appropriate person/department.

Restocks housekeeping cart.

Vacuums hallways.

Turns in all lost and found articles immediately.

Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including grooming, verbiage, and body language, at all times.

Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

Fosters teamwork by offering assistance to others, as needed.

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

Recommends other Baywood properties to our guests, when appropriate.

Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:

Some high school education (grade 9) preferred

Experience:

Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.

Additional Skills:

Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

Ability to gain knowledge of applicable franchise standards and procedures.

Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.

Ability to read and comprehend manuals

Ability to positively communicate with guests and co-workers.

Ability to work within scheduling guidelines.

Ability to work with minimal or no supervision

Ability to follow schedule and ability to perform physical labor.

Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands:

Walking and Standing: Frequently (for entire shift).
Must be able to carry 40 lbs. up to 25 feet.

Walking and Standing: 100%

Must be able to carry 40 lbs. up to 25 feet.

Lifting, Push/Pull: 90%

Ability to lift up to 15 lbs. regularly.

Must be able to lift 40 lbs. to the waist, chest, and above the head.

Ability to push housekeeping cart regularly.

Sitting: none

Bending, Stooping, Reaching: 95% (throughout the entire shift).

Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

Driving: none

Traveling: none

Environmental Conditions:

Inside: Protection from weather conditions, but not necessarily from temperature changes.

Outside: Rarely exposed to weather conditions