About Still Austin Whiskey Co

Still Austin is the first true grain-to-glass distillery to open in Austin since the end of Prohibition and one of the fastest-growing craft whiskey brands in the United States. As we expand into the Still Austin Quarter (SAQ), hospitality plays an increasingly central role in how guests experience our brand. Every team member — regardless of role — is a brand ambassador and an active participant in delivering exceptional, genuine hospitality.

POSITION SUMMARY

The Barback supports bar and service operations by maintaining product readiness, cleanliness, and organization while also actively engaging with guests and taking ownership of service needs when required. In the SAQ environment, Barbacks are guest-facing team members who are expected to step in, assist, and execute with confidence — whether restocking the bar, running food, answering guest questions, or fulfilling drink or food requests when appropriate.

This role is foundational to seamless service and embodies our belief that hospitality does not stop at job titles.

SUCCESS PROFILE

To be successful in this role, the Barback will:

· Take pride in delivering elevated hospitality, not just operational support

· Demonstrate ownership of the guest experience, especially when guests seek assistance

· Exhibit growing confidence in food, beverage, and spirits knowledge

· Anticipate needs and act proactively rather than redirecting guests

· Maintain exceptional standards of cleanliness, organization, and teamwork

· Thrive in a fast-paced, high-volume environment with flexibility and composure

JOB RESPONSIBILITIES & DUTIES

Guest Experience & Service Support

• Greet and assist guests warmly, answering basic questions about the menu, food offerings, and beverages.
• Exhibit confidence in the food and spirits menu, including the ability to describe dishes, drinks, and flavor profiles accurately.
• Maintain awareness of potential allergens and communicate appropriately with guests and service staff.
• Take ownership of guest requests when flagged down, including drink or food orders, rather than redirecting guests to another team member.
• Accurately enter orders into the POS system when necessary and ensure proper delivery to guests.
• Assist in running food and beverages to guests, ensuring correct presentation and timely service.

Bar Operations & Support

• Stock and replenish all bar products including N/A beverages, alcoholic beverages, ice wells, garnishes, napkins, food items, and service supplies.
• Wash, polish, and organize glassware, bar tools, and service equipment.
• Maintain cleanliness of bar areas, service stations, patio, and surrounding spaces using proper sanitation procedures.
• Monitor bar stock levels and communicate shortages or needs proactively to bartenders or management.

Safety, Compliance & Teamwork

• Recognize guests who may be visibly intoxicated and promptly notify bartenders or managers.
• Adhere to all TABC, safety, and sanitation regulations at all times.
• Foster positive working relationships through clear communication and teamwork across departments.
• Support other teams and assist with events, opening/closing duties, and side work as assigned.

QUALIFICATIONS

Required Qualifications

• Must be available to work 10-12 hours per week
• Ability to work in a team-oriented, fast-paced, guest-facing environment.
• Comfort interacting with guests and stepping into service support as needed.
• Strong attention to detail and cleanliness.
• Ability to multitask and remain calm under pressure.
• Availability to work days, nights, weekends, holidays, and events.
• Must be at least 21 years of age.

Experience & Certifications

• Minimum one (1) year of restaurant, bar, or hospitality experience preferred.
• Must maintain or obtain TABC Certification and Texas Food Handler’s Certification upon hire.

PHYSICAL REQUIREMENTS

• Stand and walk for extended periods (entire shift, often 6-8 hours).
• Lifting or carrying up to 50lbs regularly.
• Move quickly and safely in a fast-paced, crowded environment.
• Tolerate heat and noise in bar areas, outdoor patio and production environments.
• Bend, stoop, kneel, climb, and reach to stock and retrieve supplies.
• Use hands and arms to handle tools and equipment.
• Maintain balance and coordination while carrying trays, bus tubs or cases.