PURPOSE STATEMENT: To maximize sales and profit in the Floral Department through courteous customer service while maintaining optimum department conditions.

SIGNIFICANT JOB RESPONSIBILITIES:

1. To greet all customers, respond to customer questions/requests and explain store policies in a courteous manner.
2. To design floral arrangements to wire service standards.
3. To select, sell, wrap/package the products that customers want to purchase.
4. To write down customer's special orders/requests.
5. To take and call in orders by telephone.
6. To enter the customer's purchases on the cash register, receive payment and make change.
7. To prepare/organize the cooler/preparation area for receipt of merchandise, unload trucks, verify the merchandise against the invoice, inspect the delivery for shortages/damage and quality, sort cases for stocking or product preparation and code date the product.
8. To clean department floors, mirrors, case, tables, cooler, production equipment, floral preparation area, and shelves. Safely use cleaning equipment and chemicals.
9. To load stocking carts/pallets, transport cases to sales floor/cooler/ floral preparation area either on stocking carts or pallets, open cases, place merchandise in the designated cooler/case/ shelf/display position/area, check the product code/freshness date and "face/front"/rotate the front row of each display.
10. To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately. Pick up/remove all broken containers, packing materials/boxes from the sales floor or product preparation area immediately.
11. To perform miscellaneous tasks assigned by supervisors and managers, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business.
12. To understand the operation, safety requirements and restraints of a scissors, clippers, knife, stem cutter, and helium tanks.
13. To understand and use FTD, Teleflora and other floral ordering systems.
14. To count and record individual items of merchandise for inventory.
15. To change department pricing as directed and manually price mark/label merchandise without an UPC code.
16. To evaluate product quality and move damaged/unsalable and "returnable" products from the case to the floral preparation area, re-processing the merchandise into a saleable form or marking the product down in price.
17. To use the proper case opening and product stacking techniques to prevent damage to product.
18. To remove trash from the aisle or floral preparation area and operate the baler.
19. To change signs, light bulbs, shelf signs/tags and price markers on the case/shelf display.
20. To communicate with the department manager on problems, recommendation for change and merchandising ideas.
21. To check cooler temperatures 3 times daily.
22. To replenish supplies on the sales floor and in the floral preparation area.
23. To record "out-of-stock" conditions and the time they occur, report to the department manager.
24. To prepare/package/label floral products.

SUPERVISION RECEIVED: Floral Designers report directly to the Store Manager.

QUALIFICATIONS:
REQUIRED:

1. Basic mathematical ability (add, subtract, multiply, divide) and ability to count.
2. Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers/employees concerning store/department policy/procedures and use of equipment.
3. Able to give/receive complex verbal instructions/descriptions to/from FTD, Teleflora, and other floral ordering operations.
4. Able to design floral arrangements to wire service standards.
5. Able to pass basic physical examination and drug screen.
6. A stable work and educational history.
7. The ability to read and write English; able to read instructions, merchandise labels, warehouse order codes, numbers, reports, printed paper invoices and order forms.
8. Make judgments concerning the placement of merchandise on the case/shelf/display, case opening procedures, extent of unsalable product damage, conversation with customers, selling of product, display of product, use of packaging materials for product, quality of product for display and ordering of merchandise.
9. Able to open cases and stock so that products will not be damaged.
10. Able to clearly price mark/label products for customers and cashiers.
11. Good interpersonal communications.

PREFERRED:

1. High school diploma or equivalent.
2. Prior experience or training as a floral designer.
3. Prior experience using a scissors, clippers, knife, stem cutter, and helium tank.

TASKS OF THE JOB -- This position generally requires:

1. Mobility:
2. To move cases from truck/pallet to backroom/preparation area to sales floor for preparation/stocking, approximately 50 yards.
3. To move cardboard/packing material to the backroom, approximately 50 yards.
4. To move excess cases/damaged product from the sales floor to backroom storage, approximately 50 yards.
5. To move to backroom of store for supplies/product/maintenance equipment and return, approximately 50 yards.
6. To order merchandise by moving through department/display case area, approximately 25 yards.
7. To check the case/cooler temperature 3 times daily, approximately 25 yards.
8. Work on tile or concrete for a maximum of 8 hours in duration.
9. Lift a maximum of 50 lbs. from 6 inches to 36 inches.
10. Lift a maximum of 50 lbs. from 6 inches to 84 inches on to overhead/ cooler storage rack.
11. Move cardboard into baler, approximately 4 feet
12. Move a maximum of 50 lbs. up to 15 yards.
13. Pick up/move/attach signage/sort/open"face/front" (a/an) case/item/ trash from floor/shelf/cart/pallet/cooler storage.
14. Use maintenance and product transportation equipment.
15. Reach forward/down with both hands up to 36 inches to prepare and package product on table.
16. Use both hands to attain merchandise/cases on the top shelf of cooler storage shelves/rack, up to 84 inches from the floor.
17. Reach forward/down with both hands up to 36 inches to attain merchandise on stocking cart, multi-tray rack or pallets.
18. Reach forward/down with both hands up to 36 inches to clean shelves/floor area or control maintenance/stocking equipment.
19. Reach forward/down/up with both hands up to 36 inches to place items on shelving/displays and in cases.
20. Reach up to full extension of arms to place signs, banners and light bulbs in place.
21. Handle labels/signs/tags.
22. Handle case cutter/utility knife/stem cutter.
23. Grasp and handle wet/iced/cold/metal/paper/plastic products.
24. Manipulate flowers and greenery in creating floral arrangements.
25. Handle cardboard/packaging and debris.
26. Manipulate maintenance equipment handles/grasps/knobs.
27. Operate cash register keys.
28. Handle cash and coins.
29. Twist at the waist while cleaning, cutting/opening, sorting, load/ unloading, moving/removing merchandise and stocking merchandise.
30. Move stocking carts, loaded pallet jacks (up to 1000 lbs.) and maintenance equipment approximately 25 yards.
31. Move display fixtures and product preparation equipment.
32. Climb on ladders, racks, cases, shelving, and stairs up to 3 feet in height.
33. Balance on cases of product and cooler rack.
34. Balance on wet, slick, dirty and debris-strewn floors.
35. Stock shelves, rotate product, "face\front" shelves 8 inches from to floor to 60" inches in height.
36. Pick up cardboard, packaging and debris from floor.
37. Perform maintenance and sanitation function.
38. See cases, case cutter edge, case strips, shelf location, product size/ description, equipment controls, price marking equipment, department production equipment, customers, co-workers, shelf tags, labels on products, stocking carts, temperature gauges/controls, invoice/packing slips, code date, reports, packaging materials, debris on floor, aisle markers, and signs.
39. Perceive color difference of product and product labels.
40. Perceive cleaning/maintenance equipment, and baler controls.
41. Perceive condition of product.
42. Respond to customer questions and responses.
43. Respond to intercom/phone.
44. Respond to co-workers questions.
45. Respond to vendor/driver questions/comments.
46. Respond to the sound of department production equipment/ baler/pallet jack/cleaning equipment operation "noises".
47. Communicate with customers (respond to customers, greeting, and thank you).
48. Communicate with vendors/drivers.
49. Use the intercom/phone system.
50. Communicate with co-workers.
51. Read case labels/strips, signs, tags, shelf signs, code dates, invoices, temperature gauges, reports, numbers and aisle markers.
52. Read equipment and chemical warning labels.

WORK ENVIRONMENT:

1. Inside work with extreme variations in heat/cold/dust/humidity from back door/compressors/cooler/preparation area.
2. Exposure to fumes from preservatives and chemicals used to enhance attractiveness of floral arrangements.

SAFETY:

1. The employee will not use drugs or alcohol on the job.
2. The employee will not create a direct threat to the health and safety of others on the job.