Why Guide Star? Guide Star is an IT managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for small and medium size business, internet service providers, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc., which is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Come join our team of engineers and experts that guide our customers toward the right choices to future-proof their network for years to come. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and REWARD results all while having fun!

Our mission is to make life better through devotion to our world-class employees and delivering innovative solutions for our customers!

We are seeking a Network Engineer II to design, implement, maintain, and support our customers’ growing network infrastructure. You will be part of the Guide Star engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.

Responsibilities

• Work on assessing, evaluating, developing, and deploying Managed WIFI solutions for Hospitality and Multi-Dwelling Units (MDU).
• Assist customers with voice and data network related issues in a variety of network environments.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to customer network infrastructures.
• Design and deploy customer LANs, WANs, and wireless networks as requested (on-site and remote).
• Resolve customer and vendor issues by gathering information and implementing the best solutions.
• Document support activities in ticketing system and escalate, as needed.
• Design, develop, and recommend process and procedure improvements to facilitate efficiency, productivity, and accuracy within Guide Star operations.
• Create documentation for new and existing customers.
• Contribute to team effort by taking on additional tasks as needed.
• Deliver a positive customer experience through all communication channels.
• Maintain/develop skills in relevant disciplines (i.e., routing, switching, firewalls, servers, wireless, operating systems, and new technologies as required by customer contracts).
• Develop and create teambuilding among peers.
• Other duties as assigned by management.

Qualifications

• Experience with routing, switching, firewalls, servers, wireless, and TCP/IP required.
• Experience with service provider networking (routing, switching, optics, etc.) required.
• Experience troubleshooting network and VoIP systems required.
• Experience with SIP and PBX configuration for VoIP required.
• Experience with analog and ethernet wiring deployments required.
• 3-5 years’ experience in a Network Engineering role required.
• Excellent customer service and professional phone presence required.
• Able to effectively communicate both written and verbal, preparing reports and plans required.
• Associate or bachelor’s degree in Information Technology, Network Engineering, Computer Science, Computer Network and System Administration, or similar preferred.
• Ability to design and deploy customer LANs, WANs, and wireless with working knowledge of Cisco, BroadSoft, Ubiquiti, Juniper, Nomadix, or Microtik preferred.
• ECSE Design certification, Security+ certification, CompTIA Network+ certification, CCNA, CCNP, or comparable certification preferred.
• Excellent customer service and professional phone presence.
• Able to effectively communicate both written and verbal, prepare reports and plans.
• Ability to explain terms, both technical and non-technical.
• Attention to detail and well organized.
• Ability to meet deadlines and handle sudden shifts in priorities.
• Willingness to learn; adapts and accepts increased responsibility.
• Highly responsible, resourceful, accurate, dependable, and self-motivated.
• Ability to work in a team environment.
• Leadership with skills to positively influence others, collaborate with teammates, communicate on the level of others, listen, and understand people in circumstances common in the workplace.
• The ability to embrace corporate values, understands the company mission, and exemplifies CCI leadership behaviors.

Additional Information

• Must have a valid driver's license with an acceptable driving record.
• Approximately 20% travel Nationwide.
• May be required to work from the Iron Mountain, MI office as needed.

Shift is Monday-Friday between the hours of 8:00 a.m. to 5:00 p.m. CST but must be able to work outside normal business hours when required.