• Manage and maintain the organization’s IT infrastructure, including servers, networks, switches, routers, firewalls, Wi-Fi, and storage systems.
• Install, configure, maintain, and troubleshoot physical and virtual servers (e.g., Windows Server and Linux environments).
• Install, configure, and support hardware, software, and network systems.
• Manage IP addressing, VLANs, and VPN configurations.
• Plan and implement infrastructure upgrades, improvements, and system migrations.
• Implement and monitor cybersecurity measures, including firewalls, antivirus solutions, and endpoint protection.
• Manage user accounts, permissions, and access controls in accordance with security policies.
• Ensure compliance with applicable regulations, standards, and internal IT policies.
• Proactively monitor system performance, health, and capacity to prevent service disruptions.
• Troubleshoot system and network issues to ensure optimal performance and availability.
• Maintain and execute data backup and disaster recovery plans.
• Provide technical support and training for staff.
• Manage software licensing and maintain IT asset inventory.
• Develop and maintain IT policies, procedures, standards, and system documentation.
• Coordinate with vendors and service providers for technical support, procurement, and service delivery.

• Bachelor’s degree in information technology, computer science, or related field (or equivalent experience)
• 3+ years of experience in IT support or system administration
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central
• Understanding of cybersecurity best practices
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills

Key Competencies:

• Previous experience in a Windows network environment
• Familiarity with Microsoft 365 applications including SharePoint, Dynamics, and Business Central
• Systems thinking and strong problem resolution skills
• Ability to prioritize and manage multiple tasks effectively
• Customer Service Orientation
• Ability to work independently and collaboratively
• Strong attention to detail

• Microsoft Certified (e.g., Azure Administrator, Windows Server)
• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ or Security+
• VMware Certified Professional (VCP)
• ITIL Foundation

Perks:

• Competitive base salary
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions), and more
• $1 for $1 401k match up to 4%
• 9 Company-paid holidays
• Generous personal time off that increases with tenure
• Education assistance
• Employee referral bonus program
• Ongoing training and development