Retool is a fast-growing company that is changing the landscape of how software is built. Our Support team is at the forefront of ensuring our customers have a seamless and efficient experience with Retool. We are looking to expand this stellar team with a Customer Service Representative, who will serve as our customers' first point of contact for technical and non-technical inquiries and issues.

You’ll collaborate closely with the Customer Service team in New York and partner with support and software engineers across Retool. Together, you’ll respond to customer account and billing issues, train new team members, and build on the Retool support docs. Customer Service is part of the broader Support organization, which spans SF, NYC, and London. Despite our growth, we maintain a tight-knit, collaborative culture, united by a shared passion for helping customers and building an innovative product.