Job Title: Entry Level Customer Service Assistant

Company: Omnia US

Location: Saint Louis, MO

Salary: $42,000 - $53,000 per year

Job Description:

Omnia US is looking for a motivated and personable Entry Level Customer Service Assistant to join our team in Saint Louis, MO. This role is an excellent opportunity for someone eager to start their career in customer service and grow within our company. The successful candidate will provide top-tier service to our clients, ensuring their needs are met and their concerns are addressed promptly and professionally.

Responsibilities:

• Assist customers with inquiries, complaints, and service requests via phone, email, and chat.
• Provide accurate information about our products and services.
• Process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.
• Support the customer service team in achieving performance targets.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Basic computer skills and familiarity with customer service software.
• Positive attitude and a strong desire to learn and grow within the company.
• Previous customer service experience is a plus but not required.

Benefits:

• Competitive salary within the range of $42,000 - $53,000 per year.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• 401(k) retirement plan with company match.
• Ongoing training and development opportunities.
• Career advancement within Omnia US.

Application Process:

To apply, please submit your resume along with a cover letter detailing your interest in the position. While not mandatory, applicants are encouraged to include a short video introducing themselves and explaining why they are a great fit for this role. This video can help you stand out in the selection process.

Start Your Career with Omnia US Today!