Primary Duties and Responsibilities

• Account management and sales activities to promote and grow sales with an established customer base.
• Identify customer needs and provide product, technical and value-added solutions that meet our customers’ needs
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts.
• Manage incoming phone calls
• File documents
• Follow up on current and past due orders.
• Helping with basic office administrative tasks

Requirements and skills

• Customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM, P21 is a PLUS.
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma

Excellent verbal and written communication skills are required, as are strong organizational and multi-tasking skills. Must be detail-oriented and capable of working in a fast-paced environment.