Position Summary:

The Account Manager functions as an inside sales representative and is the pivot point for all activities related to supporting current and new customers. Providing customer service, quoting, expediting, order entry, problem resolution, and coordinating any other activity as it relates to customer support. The Account Manager as a liaison between customer and Company supporting the efforts of our Regional Sales Managers.

Essential Functions:

• Manage the customer’s order from receipt to delivery of the finished product
• Enter custom manufacturing orders into the Rubicon order entry system based on purchase orders sent by customers
• Read and interpret customer requests, translating them into quoting opportunities
• Maintain and reference price sheets, and/or confer with management to determine the pricing for quotes, prepare quotes and quote packages
• Maintain precise records of the customer’s previous purchases and all other correspondence between the Company and customer in an orderly fashion to ensure timely retrieval and quick reference
• Communicate with Regional Sales Managers, customers, production, shipping in a clear and concise manner
• Build relationships, provide customer service
• Provide Value Added Services for the customer such as updating shipping dates, providing invoices, tracking and answering technical questions
• Participate in weekly sales meetings and monthly new product meetings
• Represent the Company at Trade Shows and occasionally be expected to host customers and conduct customer plant tours
• Issue Return Material Authorizations (RMAs)

Skills and Abilities:

• Ability to work independently and in a team environment, take direction and multi-task
• Motivated and able to work in a fast-paced environment
• Strong listening and communication skills, both verbal and written
• Strong interpersonal skills, with the ability to build relationships with customers both internal and external
• Effective time management, organizational skills, and attention to detail
• Demonstrated initiative and make well-informed, effective, and timely decisions
• Work with, understand, and evaluate the technical information related to the job
• Proficient using ERP and CRM (Rubicon) systems in addition to Microsoft Office applications

Qualifications:

• 3+ years in customer service/inside sales in a manufacturing environment
• Experience in negotiating pricing
• Strong technical aptitude
• High School diploma or GED, or equivalent work experience
• Some college-level business courses helpful; bachelor's degree is a plus.

Salary to be determined by experience, knowledge, skills, and abilities of the applicant. This role offers a competitive Bonus Plan.

Benefits

• Paid time off
• 401(k) match
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance (company paid)
• Voluntary Life/AD&D
• Voluntary Life/AD&D (child)
• Short-term disability (company paid)
• Long-term disability (company paid)
• Accident Insurance
• Critical Illness Insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement
• Referral program
• Production bonus
• Competitive pay