• Complete ticket processes using AudienceView: sell/exchange tickets, process cast/employee complimentary tickets (according to policy), sell gift certificates, sell subscriptions.
• Associates accept payment in cash, check, credit card, account credits, or gift card.
• Assist patrons courteously over the phone, face to face, and by email using the Customer Service email address.
• Process donation voucher tickets and accurately log all vouchers redeemed.
• Provide superb customer service at all times.
• Stay current on all discounts, promotions, and sales policies, as well as how to process them in AudienceView.
• Complete all opening and closing procedures.
• Guide guests to other local venues if needed.
• Complete end-of-day reconciling and create daily deposits as needed.
• Coordinate projects assigned by the Audience Services Director or Supervisor to be completed in a timely fashion.
• Replenish lobby brochure displays as needed with marketing materials from the back room.
• Complete occasional seasonal or short-term tasks (i.e. plugging in/unplugging holiday lights, setting out donation boxes or displays, etc.).
• Cross-train as a House Manager for Metropolis as needed.
• Work with House Managers to resolve seating issues.
• Demonstrate consistent and dependable attendance and punctuality.
• Demonstrate PERFORM values of Metropolis and create an inclusive/accessible environment for all

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.