Customer Service & Community Associate, Weekends (Part-Time) in Glencoe, Illinois at Eat Evergreen Inc
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Job Description
Who We Are
We’re Evergreen, and we make waffles that are craveworthy first and quietly nutritious behind-the-scenes. What started in 2018 with a mom, a mission, and a waffle maker has grown into two waffle lines, placement in over 8,000 stores nationwide, and one of the fastest-scaling brands in the U.S. We’re on a mission to reinvent breakfast—and we’re looking for team members who are passionate, creative, and love to hustle. Candidates must be located in the United States to be considered.
What You Will Do
The Customer Service & Community Associate will provide weekend coverage for Evergreen’s customer service and social channels. You’ll help make sure our customers receive timely, thoughtful support while keeping an eye out for anything that needs to be quickly escalated to the broader Evergreen team.
This is a limited-hours role designed specifically for weekend coverage, with approximately 6–10 hours per week spread across Saturday and Sunday.
Key Responsibilities
- Monitor Evergreen’s customer service inbox throughout the weekend and respond to customer questions and feedback
- Identify customer questions that require additional support and escalate to the appropriate Evergreen team member as needed
- Monitor Evergreen’s social channels for customer DMs, comments, tags and mentions
- Respond to customer questions and engage with our community in Evergreen’s brand voice
- Repost relevant customer and community content
- Ensure Evergreen’s customer service and social channels have consistent coverage throughout the weekend
Qualifications
- Prior customer service, community management or social media experience; CPG or food brand experience preferred
- Excellent written communication skills and strong judgment
- Comfortable communicating with customers in a warm, friendly and professional brand voice
- Good judgment in knowing when to escalate customer questions
- Reliable and comfortable working independently
- Familiarity with customer service and social media management tools is a plus
- Part-time, hourly, non-exempt
- Approximately 6–10 hours per week
- Weekend availability required on both Saturday and Sunday
- This role requires multiple check-ins throughout the day rather than one continuous shift. We anticipate approximately 3–4 check-ins per day, including morning, midday, late afternoon and evening coverage.
- Exact schedule and check-in cadence can be determined with the selected candidate
- All working time is tracked and paid at the hourly rate