Dispatcher Night/Weekends in Northlake, Illinois at CDN LOGISTICS INC

• Serve as the primary point of contact for over-the-road drivers during assigned night and weekend hours.
• Respond promptly to calls involving load questions, fuel-card concerns, routing issues, road closures, severe weather, and other operational challenges.
• Provide drivers with clear, professional, and practical guidance while maintaining a calm and supportive presence.
• Coordinate after-hours maintenance and roadside assistance when equipment problems occur.

Monitor Shipments and Protect Service

• Maintain visibility of active pickups and deliveries through regular driver communication, real-time location technology, telematics, and transportation-management systems.
• Identify potential delays or service failures before they occur and take appropriate action to protect the shipment and customer commitment.
• Communicate accurate and timely status updates to internal and external customers, particularly when pickup or delivery schedules may be affected.
• Document overnight activity and prepare a complete, actionable turnover for the daytime Driver Managers.

• Respond to truck breakdowns, delayed loads, missed pickups, missed deliveries, and other time-sensitive service concerns.
• Coordinate load recovery or repowering when delays or equipment problems threaten service.
• Evaluate available information, determine priorities, and escalate serious or unresolved matters to the appropriate operational leader.
• Notify the Safety Department promptly of accidents, motorist complaints, or other safety-related events.
• Maintain composure and sound judgment during emergencies and high-pressure situations

Support Safety and Compliance

• Monitor driver activity for compliance with Department of Transportation requirements and Hours of Service regulations.
• Avoid directing or permitting activity that could place a driver, the public, the shipment, or CDN Logistics at risk.
• Recognize potential safety or compliance concerns and escalate them promptly.
• Maintain accurate records of driver communications, shipment updates, maintenance events, and significant off-shift decisions.

What We Are Looking For

• High school diploma or GED required.
• Two or more years of transportation, logistics, dispatch, driver support, or related customer-service experience preferred.
• Working knowledge of truckload or over-the-road transportation operations strongly preferred.
• Familiarity with DOT regulations and Hours of Service requirements.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solutions-focused during stressful or rapidly changing situations.
• Strong judgment and the ability to make timely decisions with limited supervision.
• Forward-thinking approach with the ability to anticipate service problems and initiate corrective action.
• Personable and confident communication style when working with drivers, customers, maintenance providers, and internal leaders.
• Strong organizational skills, attention to detail, and commitment to accurate documentation and shift turnover.
• Comfort working with transportation-management systems, real-time tracking and telematics platforms, maintenance software, email, and multiline telephone systems.
• Dependability and consistent attendance, particularly during nights, weekends, holidays, and periods of severe weather or increased operational demand.

What We Offer

We take care of our people the way they take care of our customers. Our benefits and rewards are designed to support your health, family, and future.

• Comprehensive benefits—medical, dental, vision, and life insurance; details on coverage and shared costs are reviewed during the interview process. Benefits are offered as a shared-cost program to balance affordability with sustainable, high-quality coverage.
• 401(k) with company match to help you plan for long-term financial security
• Paid vacation and holidays—including your birthday!
• Supplemental insurance options such as disability, voluntary life, and legal coverage
• Employee recognition and referral incentives that reward performance and teamwork
• Career growth and training opportunities for those who want to learn and advance
• Proudly 100% Veteran-owned, built on respect, reliability, and shared success

Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to creating an inclusive workplace that respects and celebrates the diverse backgrounds, perspectives, and talents of all employees.