FLSA Classification: Non-Exempt

Location: Opelika, AL

Overview

The Customer Support Specialist is responsible for delivering exceptional service to customers and supporting logistics operations. This role covers phone and email support, onsite coordination with truck drivers, and scheduling for LTL and flatbed shipments. The specialist ensures smooth communication, accurate documentation, and timely follow-through on all customer and shipping needs.

Key Responsibilities

Customer Communication

Answer incoming phone calls, providing prompt and courteous assistance to customers and drivers.

Respond to customer service emails, addressing inquiries, resolving issues, and providing shipment updates.

Notify team members via text when flatbed trucks arrive for loading.

Shipping & Logistics Coordination

Schedule all flatbed and LTL shipments.

Obtain shipment quotes from designated contacts for flatbed shipments.

Coordinate with truck drivers onsite, ensuring paperwork is signed and handled correctly.

Prepare and manage all necessary documents for LTL and flatbed shipments.

Tracking & Documentation

Send shipment tracking information to customers for both flatbed and LTL shipments.

Check USPS mail, open and scan documents, and forward to designated recipients.

Print invoices, staple them inside folders, and file folders as required.

File calculations and other relevant documents in designated folders.

General Support

Maintain organized records of shipments, paperwork, and communications.

Support other team members as needed to ensure efficient workflow.

Qualifications

Proficiency with Microsoft Outlook and Microsoft Office products (Word, Excel, etc.).

Basic math skills to calculate shipment dimensions and weights.

Strong communication skills (phone, email, and in-person).

Experience in logistics, shipping coordination, or customer service preferred.

Ability to multitask and handle changing priorities and tasks in a fast-paced environment.

Detail-oriented with strong organizational skills.

Ability to sit at a desk and perform basic office functions for extended periods.

Comfortable working in a typical office environment during standard office hours (8:00 AM – 5:00 PM).

Professional demeanor and reliability.

Work Environment

This is an onsite position in a standard office setting. The role requires sitting at a desk, using a computer and phone, and interacting with team members and truck drivers. Office hours are 8:00 AM to 5:00 PM, Monday through Friday.

Equal Employment Opportunity Statement: The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.