Position Purpose: Provide lending services and financial advice to customers interested in mortgage loans for the purpose of purchasing, refinancing or constructing real estate. The lending service includes an extensive knowledge of bank loan products including portfolio, conventional and government mortgage products offered. The ability to determine best product to fit the financial needs of the customer is essential. Lending responsibilities include all underwriting tasks normally associated with making sound and thorough credit decisions.

This position can be hybrid or fully remote.

What you’ll do:

• Interview applicants to obtain their financial position and ability to repay.
• Collect and analyze all necessary documentation and review for loan approval.
• Review various loan products to recommend best fit for the customer depending on credit history, down payment, and amortization requirements.
• Utilize training materials, reference tools, and other resources to provide accurate up-to-date loan program/policy information to clients and partners.
• Ability to communicate and manage client information through loan operating system, and any other system applicable to the process.
• Develop and maintain successful relationships with business referral sources. Increase mortgage loan portfolio by developing business contacts, attracting mortgage customers. Weekly calls and appointments on potential and existing customers as established in marketing plan to develop new business or retain existing business. This includes branches/other bank depts., realtors, builders, and other professionals to build relationships and a referral base.
• Seek potential and existing customers to develop new business, refinance opportunities, and referrals.
• Attract new mortgage loan applications by developing relationships within the community, specifically with the real estate community, making sales calls to prospective customers.
• Approve mortgage loans by examining application and supporting documentation; estimating credit worthiness; calculating repayment risk.
• Complete mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation; provides underwriting with complete and accurate loan applications; communication with customers and partners during various stages of the loan process; scheduling and completing mortgage loan closing.
• Identify cross-selling opportunities of deposit, investment or other loan products.
• Expedite the processing of various loan documents and ensure compliance with policies, procedures and guidelines. Works closely with team members to ensure timely follow-up on all new leads generated by referrals and marketing programs.
• Resolve concerns and answered questions for parties involved with each transaction to ensure successful.
• Ensure exceptional client experience by overseeing loan process from origination to closing. This requires working closely with all parties.
• Facilitates borrower and real estate agent/builder satisfaction by providing exceptional customer service and communication throughout the loan process. This requires providing education, advice, and progress reports, answering questions and resolving challenges.
• Protect bank’s image by keeping mortgage loan information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks, participating in professional organizations.
• Develop fee income from existing and prospective customers.

Where you’ll shine:

• Bachelor’s degree or equivalent education
• Minimum of 3 years' experience as a producing mortgage loan officer
• Excellent oral and written communication skills
• Ability to analyze personal financial statements and tax returns
• Strong working knowledge of Microsoft Office Outlook, Word and Excel
• Ability to adapt to loan operating system and/or financial software
• Exceptional customer service skills
• Decision making skills
• Strong verbal and written communication skills
• Banking and lending legal knowledge
• Sales skills
• Detail and thoroughness in attention to documentation

Where we shine:

• Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off, as well as 11 paid Bank Holidays.
• Supporting associates and their families; we embrace the importance of caring for oneself and our families.
• Surrounding ourselves with smart, driven, and diverse individuals.
• Valuing integrity, commitment in regard to our daily duties, and the Bank as a whole.
• Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees value.
• Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value.
• Bank of Clarke is “Great Place to Work” Certified as of June 2023 through June 2024.
• “Top Virginia Employer for Interns” award recipient (2023,2024,2025) through Virginia Talent and Opportunity Partnership (V-TOP).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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