GNADENHUTTEN – LENDING SPECIALIST

Duties & Responsibilities:

• Employee will be required to work from the Gnadenhutten Branch during bank hours
• Works until 8 pm on Mondays and/or Thursdays, plus covers for Indirect Specialist on PTO
• Requires an NMLS registration
• Originates, processes and underwrites consumer non-real estate loans
• Originates HELOC loan applications and gathers appropriate documentation
• Receives consumer loan requests from indirect dealers
• Originates direct consumer loan requests
• Required visits to local businesses to generate loan volume weekly
• Answers questions and collects documentation from commercial customers
• Refers commercial business to the commercial lenders
• Works well with the business development banker and goes on calls
• Reviews request files for all necessary forms and information according to the regulations
• Communicates with dealers to resolve any consumer application problems.
• Communicates with legal counsel when handling trouble loans
• Collects delinquent loans
• Gathers information needed for the loan transaction, including payoffs, insurance, titles etc.
• Provides loan data entry into the lending software and assembles documentation when necessary.
• Ensures loan files contain documents with proper signatures, dates and other relevant data.
• Assembles and verifies the accuracy of loan documentation prior to submitting loan package to loan clerk
• Takes walk-ins for customers with loan requests
• Works with loan support staff to complete loan documentation timely.
• Uses office computers for data input for ordering credit reports, pulling files, NADA, photocopying, faxing/scanning documents and organizing and maintaining supplies.
• Answers telephone
• Cross markets companion products for consumer loan products and services as appropriate.
• Prepares denials
• Other duties as assigned

Characteristics & Requirements:

• Must by 18 years old
• Good understanding of Bank’s products and services
• Good computer skills
• Strong attention to detail
• Excellent customer service and communication skills
• Prompt, organized and efficient
• Works well under stress
• Ability to effectively work with colleagues on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently with established timeframes
• Ability to work beyond normal business hours