Inbound Lender at Kellogg Community Credit Union – Battle Creek, Michigan

Join Kellogg Community Credit Union as an Inbound Lender at our Second St. branch!

As the Inbound Lender, you will be responsible for assisting members seeking consumer loan solutions through inbound channels, including phone and digital communication. In this role you will be responsible for consulting with members, taking loan applications, and guiding members through the loan process with accuracy, efficiency, and exceptional service. The Inbound Lender plays a key role in driving loan growth while reinforcing the credit union’s service values and compliance standards.

Requirements

• Review consumer loan inquiries and communicate with inbound members to determine appropriate loan solutions, and provide recommendations.
• Take complete and accurate loan applications via phone and online applications.
• Educate members on loan terms, rates, payment options, and required documentation.
• Ensure timely and clear communication with members throughout the process. Including scheduling and facilitating loan closings with the appropriate teams.
• Review credit reports, income documentation, and debt-to-income rations to ensure they fall within our established guidelines.
• Identify opportunities to maximize member relationships through additional products and services with the goal of building a full relationship
• Ensure that all Credit Union policies and procedures are in place and followed.
• Create and maintain a courteous and professional relationship with internal and external members

Qualifications:

• One to Three years similar or related experience in a similar capacity in the financial industry environment
• Ability to meet and exceed established sales goals
• Knowledge of consumer lending regulations, terms and practices preferred
• Strong computer skills including Microsoft Suite
• Strong attention to detail, and excellent time management skills
• Effective communication skills, written and oral
• Ability to interact with others on a regular basis and build relationships

Candidates must have strong availability Monday – Friday until 6pm and 2pm on Saturdays. The opening is in Battle Creek, Michigan.

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