ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

POSITION SUMMARY

Effectively manages the self-pay (under-insured) collection process through proactive account review and discussion of payment plan options available to patients

POSITION REQUIREMENTS

Formal Education / Training:
Must be a high school graduate or equivalent, have PC and calculator experience, and have good communication skills to convey financial policies and payment options

Workplace Experience:
Prior experience with medical account collections or related area is preferred

Equipment and Skills Training:
Meditech System, Valco System, Passport System, PC, Printers, Fax, Copier

Physical Environment:
Business Office

Physical Effort:
Requires sitting for prolonged periods of time, viewing the computer screen and using repetitive motions, and must have a clear, understandable telephone voice

PERFORMANCE STANDARDS

1. Utilizes the Surgical Day Care Patient Schedule to identify uninsured patients. Checks/Verifies if previous Insurance exists. If no Insurance, contacts the patients to advise them of an approximate price for their procedure and deposit required prior to their scheduled procedure.
2. Contacts Physicians Office if patient is unable to make deposit to see if procedure can be postponed until patients can make deposit required. Assists patients with payment options available
3. Provides appropriate Financial Assistance forms to patients and assists patients in completing the Financial Assistance application to determine if charity or medical indigent is appropriate. Ensures forms are accurately completed and ensures that all supporting documentation is obtained, and all calculations are accurate prior to sending to Supervisor /Director for approval.
4. Assists Walk-In patients to establish payment arrangements, prompt pay discounts, and financial assistance and assists patients in resolving issues with account balances.
5. Completes self-pay adjustment form and obtains Supervisors approval prior to entering adjustment on patients account
6. Adds appropriate insurance to accounts and notifies the correct biller for billing. Moves account out of any agency and assigns money to correct insurance bucket.
7. Enters agreed upon contract information in the Meditech B / AR module
8. Verifies account information on address and phone numbers and makes corrections as needed
9. Works with hospital collection agencies and attorneys to provide and discuss account information as needed for the purpose of payment
10. Identifies and documents employees outstanding accounts to arrange for salary/payment assignment
11. Handles and prioritize multiple tasks
12. Completes any other job duties assigned by the department Director or Supervisors