A Credit & Collections Specialist II is responsible for evaluating the financial health and risks associated with customer credit applications The position also tracks incoming payments by entering them into the system accurately and timely.

Responsibilities

• Setup new/reactivate customer accounts as they come in from Sales, Operations, or customer call ins with accurate billing information within 4 hours as long as all information is provided and a response is received from the Customer’s Accounts Payable department.

• Ability to establish credit for customer accounts up to $25K.

• Send SOX reports such as Over Credit Limit Reports, New Customer Reports, etc. on a daily, weekly, monthly, or quarterly basis.

• Prepare and send monthly accessorial reports.

• Responsible for managing and collecting new/reactivated accounts.

• Maintain payment databases and spreadsheets-upating information as needed. This includes collections and accounting software, spreadsheets, and Transportation Management Systems.

• Communicate with customers to request payment and arrange payment plans based on Get Paid workflow and collection strategies.

• Collect payment information from customers and accurately record it into collections software.

• Update customer accounts based on payment or contact information.

• Handle customer disputes in order to confirm valid charges or propose adjustments.

• Calls and/or correspondence with customers based on the workflow created within collections software.

• Calls and/or correspondence with potential customers to ensure accurate billing and contact information.

• Accountable for reducing delinquency for assigned accounts and providing detailed updates for those accounts on a weekly basis.

• Enlist the efforts of sales, operations, billing and other departments when necessary.

• Communicate effectively with team members and other departments to resolve issues and keep customer accounts current with up-to-date information.

• Research and resolve paperwork, billing, and collections issues as they arise.

• Respond to customer requests within 24 hours of receipt.

• Assist Credit & Collections Manager as needed.

Knowledge, Skills, and Abilities

• Strong attention to detail.

• Goal oriented.

• Ability to prioritize and manage multiple responsibilities.

• Ability to employ deductive reasoning and critical thinking skills.

• Excellent verbal and written communication skills.

• Basic knowledge of Microsoft Office Suite.

• Must be able to work in a team environment.

• Strong time management skills.

Education/Experience

• Associates degree in Accounting, Finance or similar field required. 1 year of relevant work experience may be substituted for each year of education required.

• Higher education a plus.

• Preferred: Transportation, Logistics, and/or Supply Chain experience.

• TMW, GP, and/or AS400 experience preferred.

• 3+ years experience in Customer Service.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $19.23-$21.75
• Full Pay Range: $19.23-$29.87
• Pay Grade: 5
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor