Position Summary

The Mortgage Loan Originator Assistant serves as the strategic right hand to a high-producing Loan Originator, ensuring the seamless execution of the lending process from initial inquiry through closing.

This role plays a critical part in maintaining pipeline momentum, protecting compliance integrity, and enhancing the client experience. The ideal candidate operates with urgency, attention to detail, and a strong understanding of Agency (Fannie Mae & Freddie Mac) guidelines to proactively identify documentation or eligibility concerns before underwriting submission.

This is a production-support role directly tied to efficiency, quality, and volume growth.

Key Responsibilities

Pipeline & File Management

• Ensure loan files move efficiently from application to closing
• Monitor key milestones including lock expiration, contingency dates, and outstanding conditions
• Gather, review, and organize borrower documentation
• Review loan applications for completeness and alignment with Agency guidelines prior to submission
• Identify potential income, asset, or credit issues early and escalate appropriately
• Maintain detailed and accurate notes within the Loan Origination System (LOS)
• Coordinate with Processing and Operations to prevent delays

Client & Partner Communication

• Serve as a primary point of contact for borrowers throughout the loan process
• Meet with applicants to collect required information and explain loan steps
• Schedule client appointments and follow up on outstanding documentation
• Provide proactive weekly status updates to borrowers
• Communicate professionally with Realtors, Title companies, and referral partners

Production & Sales Support

• Support the MLO in maintaining and expanding referral relationships
• Assist with marketing initiatives including social media, database outreach, and open house support
• Help coordinate client events and brand-building activities
• Identify opportunities to enhance client retention and repeat business

Quality & Compliance Support

• Review loan documentation to ensure alignment with:
  • Fannie Mae and Freddie Mac guidelines
  • AUS findings (DU/LP)
  • Company overlays
• Assist in obtaining and reviewing credit reports
• Ensure files are submission-ready prior to underwriting
• Escalate potential compliance or eligibility concerns promptly
• Maintain professionalism and regulatory awareness throughout the loan cycle

Qualifications & Requirements

• Prior mortgage industry experience preferred
• Working knowledge of Agency (Fannie Mae & Freddie Mac) guidelines required
• Familiarity with DU/LP findings and basic income documentation standards
• Strong understanding of mortgage terminology and loan process
• Exceptional customer service and communication skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time management skills
• High level of professionalism and attention to detail
• Strong written communication and basic math skills
• Self-motivated and able to work independently or within a team
• High School Diploma or equivalent required

Core Competencies

• Agency Guideline Awareness
• Production Support Mindset
• Client Experience Excellence
• Organizational Discipline
• Compliance Awareness
• Time & Priority Management
• Problem Solving

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel is required.
• Frequently required to stand, walk, sit, and travel between various locations.
• Frequently required to use hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Frequently lifts and/or moves up to 10 pounds and occasionally lifts and/or moves up to 20 pounds.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties. Duties, responsibilities and activities may change at any time with or without notice.