Community Outreach Coordinator

Position Summary

The Community Outreach Coordinator supports the hospital's community engagement, outreach, community benefit, health education, and partnership initiatives by planning, coordinating, implementing, and evaluating programs that improve access to healthcare services and community resources. Working under the direction of the Director of Community Outreach, the Coordinator serves as a key liaison between the hospital and the communities it serves, cultivating strong relationships with community organizations, schools, businesses, public agencies, faith-based organizations, and residents.

This position coordinates outreach events and educational programs, supports community health improvement initiatives, assists with community benefit reporting and grant-funded activities, and helps connect community members with hospital services and resources. The Coordinator promotes the hospital's mission and values through professional representation, culturally responsive engagement, and exceptional customer service while maintaining compliance with organizational policies, patient privacy requirements, and regulatory standards.

Essential Functions Community Outreach & Engagement

• Implement community outreach and engagement activities aligned with hospital strategic priorities, Community Health Needs Assessment (CHNA) findings, and community benefit objectives.
• Develop and maintain a comprehensive outreach calendar that includes community events, educational programs, health screenings, awareness campaigns, and partnership activities.
• Conduct outreach activities in community settings and serve as a visible representative of the hospital throughout the service area.
• Build and maintain productive relationships with community-based organizations, public agencies, schools, faith-based organizations, local businesses, civic groups, and other stakeholders.
• Assist in identifying emerging community needs, barriers to care, and opportunities to improve community health and healthcare access.

Event Planning & Community Programs

• Plan, coordinate, and support health fairs, screenings, educational workshops, wellness programs, community presentations, enrollment events, mobile outreach activities, and special events.
• Coordinate event logistics including registration, scheduling, locations, vendors, equipment, supplies, staffing, accessibility accommodations, and event promotion.
• Support health education initiatives that improve community awareness of hospital services, disease prevention, health promotion, and available community resources.
• Evaluate outreach activities and recommend program improvements based on participant feedback and outcomes.

Community Partnerships & Navigation

• Assist community members in identifying and accessing appropriate healthcare services, preventive programs, social services, and community resources.
• Support development of referral pathways between community organizations and hospital services.
• Collaborate with clinical departments, social services, case management, patient experience, population health, marketing, and Foundation staff to support community initiatives.
• Maintain regular communication with community partners to ensure effective coordination of programs and services.

Community Benefit, Grants & Reporting

• Collect, track, and maintain documentation related to community outreach activities, community benefit programs, attendance, referrals, partnerships, and outcomes.
• Assist with data collection, program evaluation, and preparation of reports supporting community benefit and community health improvement activities.
• Support implementation and reporting requirements for grant-funded programs and community health initiatives.
• Maintain accurate databases, outreach records, and partnership information using approved systems and procedures.

Communications & Marketing Support

• Assist in the creation, adaptation, and distribution of outreach materials, educational resources, digital content, and community communications.
• Coordinate with Marketing and Communications to ensure outreach materials are clear, culturally responsive, linguistically appropriate, and aligned with organizational branding standards.
• Promote community events and outreach activities through approved communication channels.

Foundation & Volunteer Support

• Support collaborative activities between the hospital and Foundation, including community events, fundraising initiatives, donor engagement activities, and volunteer participation when appropriate.
• Assist with outreach efforts that strengthen community awareness and support for hospital programs and services.

Administrative & Operational Responsibilities

• Maintain outreach schedules, community contact databases, event records, budgets, invoices, and program documentation.
• Monitor program expenditures and ensure appropriate use of departmental resources.
• Prepare presentations, reports, meeting materials, and correspondence related to community outreach activities.
• Ensure compliance with hospital policies, confidentiality requirements, patient privacy regulations, and applicable laws.
• Perform other duties as assigned consistent with the position's purpose and scope of responsibility.

Minimum Qualifications

• Bachelor's degree in Public Health, Health Education, Communications, Community Development, Social Services, Marketing, Healthcare Administration, or a related field; or an equivalent combination of education and relevant experience.
• Minimum of two (2) years of experience in community outreach, health education, healthcare services, public relations, nonprofit services, event coordination, patient navigation, or a related field.
• Demonstrated ability to organize multiple projects and events simultaneously while meeting deadlines and maintaining attention to detail.
• Excellent interpersonal, written, verbal, presentation, and customer service skills.
• Experience working effectively with individuals from diverse cultural, socioeconomic, and educational backgrounds.
• Proficiency in Microsoft Office applications, virtual meeting platforms, spreadsheets, presentation software, databases, and electronic tracking systems.
• Valid California driver's license, acceptable driving record, and proof of automobile insurance when driving is required as part of job duties; or ability to utilize an approved alternative means of transportation.

Preferred Qualifications

• Experience working in a hospital, public health agency, federally qualified health center (FQHC), nonprofit organization, or community-based healthcare setting.
• Experience coordinating community health programs, grants, or community benefit activities.
• Bilingual or multilingual communication skills reflective of the communities served.
• Experience with community health needs assessments, population health initiatives, patient navigation, or community resource coordination.

Knowledge, Skills, and Abilities

• Knowledge of community engagement principles, health promotion strategies, and community outreach practices.
• Ability to develop and maintain effective relationships with community stakeholders and organizational partners.
• Understanding of health literacy principles and the ability to communicate information clearly and effectively to diverse audiences.
• Strong organizational, planning, project management, and event coordination skills.
• Ability to work independently while also contributing effectively as part of a multidisciplinary team.
• Strong problem-solving, critical-thinking, and customer-service skills.
• Ability to collect, organize, analyze, and report program data and outcomes.
• Demonstrated cultural competence, professionalism, discretion, and sound judgment.
• Ability to represent the hospital positively and professionally in public settings.

Compensation & Benefits

Pay

• Competitive compensation is based on experience, education, certifications, and applicable licensure.

Benefits (eligibility varies based on employment status)

We offer a comprehensive benefits package that may include:

• Medical, dental, and vision insurance
• Basic Life and AD&D insurance
• Supplemental life insurance (employee, spouse, and/or child)
• Flexible Spending Accounts (Medical and Dependent Care)
• 403(b) retirement plan with employer match up to 5%
• Paid Time Off (PTO)
• Employee wellness resources
• Professional development and training opportunities

At San Gorgonio Memorial Hospital, we are committed to creating a safe, respectful, and compassionate environment for our patients, visitors, and one another. If you are looking for a meaningful career where your work has a direct impact on the health and safety of your community, we encourage you to apply today.

M/F/D/V/SO EOE