Job Description

Job Title: Food Service Cook

Department: Operations

Reports To: Store Management

Exemption Status (FLSA): Non-Exempt

Job Summary: The Food Service Cook is responsible for preparing, cooking, and presenting Krispy Krunchy Chicken products in accordance with company standards and food safety guidelines. This role ensures proper food handling, portioning, and timely service while maintaining a clean, safe, and organized food service area. The Food Service Cook supports inventory rotation, follows established recipes and procedures, and assists with meeting customer demand. This position may also perform Customer Service Representative (CSR) duties as needed to support store operations and staffing needs.

Essential Functions:

• Prepare, cook, and serve food items in accordance with company standards and food safety requirements
• Provide prompt, courteous customer service in accordance with company standards
• Accurately process customer transactions using point-of-sale systems
• Maintain a clean, safe, and organized food service and store environment
• Perform assigned food service tasks following food safety and sanitation requirements
• Perform interior and exterior store duties necessary to support daily operations
• Follow all standard kitchen procedures and preparation methods as outlined by SOPs and management
• Preform Customer Service Representative (CSR) duties, including customer service, register operation, and store upkeep, as operationally needed

Key Responsibilities:

Food Preparation and Safety

• Prepare, cook, and serve Krispy Krunchy Chicken products according to recipes, portioning, and quality standards
• Follow all food safety, sanitation, and health regulations
• Monitor food freshness, holding times, and proper storage
• Maintain clean, safe, and organized food preparation and service areas
• Prepare, cook and display True North made on site this includes hot sandwiches and foods

Customer Service and Sales Support

• Promote customer loyalty and enroll customers in the rewards program
• Greet and assist customers in a friendly, professional and timely manner
• Provide food and product recommendations when requested
• Promote food offerings and current promotions
• Accurately process transactions using the POS system when covering CSR duties
• Verify ID and comply with age-restricted sales laws and policies

Store Cleanliness and Operational Support

• Maintain cleanliness of food service stations, prep areas, and customer-facing spaces
• Respond promptly to spills, messes, and safety concerns
• Support store operations during high-volume periods or staffing needs, including covering CSR shifts as needed
• Perform interior and exterior store duties necessary to support daily operations
• Assist with receiving deliveries, stocking, and rotating food products
• Remove expired, damaged, or unsafe items and notify management

Requirements and Qualifications

• Basic reading, writing and math skills
• Ability to operate point of sale, store, and car wash equipment
• Ability to follow company policies, procedures, and safety standards
• Maintain proper uniform standards while on duty
• Must be able to work flexible hours including evenings, weekends, and holidays
• Must be able to cover KKC kitchen shifts as needed.
• Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Education and Experience:

• Prior customer service or cashier experience preferred
• Previous experience operating fryers and ovens preferred but not required.
• Prior work experience as a Kitchen Lead/Line Cook
• Familiarity with kitchen sanitation and safety regulations
• Experience in restaurants or food service is preferred.

Physical Requirements:

• Ability to stand or walk for extended periods of time
• Ability to bend, reach, and perform repetitive motions
• Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
• Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Work Environment:

• Fast-paced convenience store environment with frequent customer interaction
• Indoor and outdoor work conditions

Required Travel:

· None

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.