Position Summary: The Order Fulfillment Coordinator ensures accurate, timely processing of ecommerce orders and sales samples — picking, packing, labelling, and maintaining inventory and packaging supplies — while protecting product quality and the stories behind our brand.

Duties and Responsibilities:

Ecommerce & Samples:

· Receive online orders or sample requests and prioritize shipments based on due date.

· Pull proper items for order fulfillment using FIFO.

· Package orders with care to ensure safe arrival.

· Ship out packages utilizing UPS system and ensuring accurate data entry.

· Maintain the organization and cleanliness of the shipping area.

Inventory Management:

· Receive all incoming deliveries for Retail department.

· Ensure all items are stored in the proper areas.

· Maintain necessary inventory of cheese, merchandise, samples, and packaging.

Customer Service:

· Communicate promptly and professionally with customers and sales team regarding orders, finding solutions for issues that arise.

Experience Required:

· Experience with picking and packing orders.

· Experience managing light inventory count.

Desired Qualifications:

· Ability to work efficiently in a fast-paced environment.

· Strong attention to detail and consistency in work product.

· Team player with a problem-solving attitude.

· Excellent customer service skills.

· Good verbal and written communication skills.

ESSENTIAL PHYSICAL REQUIREMENTS:

The physical requirements listed are representative of those that must be met by an employee to successfully perform the essential functions and key responsibilities of this position with or without accommodation.

Frequent operation of computer and other office equipment, the ability to stand for long periods of time, walk, climb stairs, bend, lift, twist, pull, push, carry, grasp, reach and stoop as needed, and occasionally lift and carry items up to 50 pounds. Frequent exposure to cold and warm environments.