The Associate AV Tech / Field Engineer’s primary role is to stage, configure, test, commission, and maintain systems in support of the achievement of business requirements. This includes documenting, configuring, testing, and analyzing equipment. Additionally, the Field Engineer will support trouble tickets and staging activities.

ESSENTIAL DUTIES & RESPONSIBILITIES

Interfaces with Client:

• Interfaces with client as needed to ensure full understanding of clients’ needs close any gaps from a technical delivery standpoint as to ensure Pearl delivers and clients’ needs, and expectations are met.
• Responds to service calls and processes trouble tickets.

Configuration:

• Perform system staging and project preparation activities.
• Performs network configuration, device configuration and connectivity before programming.
• Documents relevant device information including IP addresses, Mac addresses, etc.
• Works with programming team to load program files and test/debug systems.
• Finalize and Commission systems during/after the installation phase.
• Ensures that implementations comply with company and industry standards.

Commissioning:

• Supports installation team with implementation prior to commissioning
• Following each installation, performs on-site testing to ensure proper functionality of all programmed/configured devices per system design and expectations.
• Troubleshoots and remedies system inadequacies when present.
• Performs audio tuning so proper parameters are achieved prior to client use.
• Backs up all programming related files (e.g. code, configurations, network sheets, etc.)
• Develops user documentation (e.g. user guides) to aide in the delivery of an optimal user experience.

Administrative:

• Documents time accurately to ensure proper allocation of project hours.
• Helps maintain AV knowledge base.
• Forwards original copies of any earned certifications to HR for safekeeping, provision to clients upon request, and monitoring.
• Immediately forwards receipts for any purchases for company use to accounting department, annotates receipts with name, project name or other description (e.g. parking fee, etc.) and date. Payments made with cash should be marked as such for reimbursement, if applicable.
• Secures and maintains all company property in good condition; immediately reports lost, stolen, and maintenance needs to supervisor.
• Safeguards confidential information and follows recordkeeping guidelines to properly dispose of any material that is no longer relevant or useful.

Professional Development:

• Maintains industry standard certifications, in addition to proprietary tool certifications (e.g. Crestron, AMX, Extron, QSC, etc…) and/or as required to meet project implementation needs.
• Furthers industry knowledge through practical learning, either formally or informally.
• Keeps current with changes in technology, company capability, general business practices.
• Attends, supports, and actively participates in company-sponsored meetings, educational activities, associated with the industry or the company objectives.

Conduct:

• Adheres to company-issued handbook, policies, procedures, standards for job performance and workplace behaviors, and other guidelines as set forth by the company.
• Performs job tasks in a safe manner and as prescribed, promptly reports all work-related incidents and/or safety issues to appropriate management.
• Represents Pearl Technology professionally (e.g. in dress, communications, promptness, etc.) and in a manner that reflects the company’s high standard for ethical conduct, in all dealings.

QUALIFICATIONS

Knowledge, Skills and Abilities:

• Basic IT knowledge (e.g. IP address recognition, ability to follow direction to adjust software).
• Ability to effectively multi-task, frequently switching between job projects, tasks, and/or redirect without notice.
• Ability to learn quickly, with the desire and initiative to attain knowledge beneficial to improving performance and/or gaining industry knowledge.
• Organized with attention to detail.
• Ability to follow signal flow and troubleshoot.
• Results-oriented; ability to manage time and projects effectively thereby sustains productivity with little or no supervision.
• Communication skills to effectively communicate system capabilities and limitations to internal constituents.
• Solution-focused and ability to apply reasonable logic to troubleshoot and resolve issues.
• Advanced knowledge and certifications specific to control system implementation (Crestron, AMX, Extron, QSC, etc.)

Education and Experience:

• High school diploma or equivalent required.
• CTS required within 12 months of initial employment.
• CQT required within 24 months of initial employment.
• Audio tuning and/or programming experience strongly preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees are limited to executing job responsibilities that align with the requirements provided herein. Reasonable accommodations may be considered to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk, working on a computer and/or telephone.
• Move or transport audiovisual equipment up to 50 pounds, independently.
• Travel locally/regionally up to 50%, and nationally or internationally, up to 50%. Overnight lodging may be required for jobs with distances exceeding two hours of work.
• Must be able to communicate and converse with employees and various external customers professionally and effectively exchange accurate information.
• Operates computer regularly, and other office equipment as needed.
• Ability to drive to/from worksites, meetings, and/or trainings regularly and/or as requested; valid driver’s license and proof of insurance required.