The purpose of this position is to provide technical assistance and support to internal users by responding to inquiries and resolving problems related to hardware, software, and network issues. The IT Service Desk Intern will work closely with the IT Team and be responsible for documenting user support request and providing timely solutions. This is accomplished by answering and resolving calls, email, and ticketing requests.

• Respond to user inquiries via phone, email, and ticketing system
• Provide technical support for hardware, software, and network issues
• Identify and escalate complex issues to senior team members
• Assist with maintenance of hardware and software inventory
• Create and maintenance documentation of IT processes and procedures
• Participate in IT projects as needed
• Ability to work independently and as part of a team
• All other duties as assigned

• Currently pursuing a degree in Computer Science, Information Technology or a related field
• A minimum of a high school diploma or GED issued from an approved GED Administrator.
• Must possess and maintain a valid State of Florida Class E Driver's License.
  
  
• DESIRABLE QUALIFICATIONS:
  • Familiar with Windows and Mac OS environments
  • Must be able to work 25-30 hours a week
  • Basic Knowledge of computer hardware and software troubleshooting
  • Strong communication skills and ability to explain technical concepts to non-technical users
  • Prior experience in Customer Service role is a plus

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and walk to a significant degree; use hands to operate tools or feel, and talk or hear. The employee is frequently required to pull, push, kneel, bend, squat, crawl, and twist. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environmental factors include outdoor conditions; rugged terrain, slippery surfaces, varying weather, including, heat, cold, dry, wet weather. In addition, noise, darkness, brightness, vibrations, traffic, biological agents, chemicals, gas/ fumes, magnetic fields, or congested area. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.