About SoHum Health:

At SoHum Health, our mission is to provide high-quality local medical services and engage community members in education and lifestyle opportunities to promote optimal health and wellness. As the sole provider of emergency, acute, radiology, skilled nursing, pharmacy, and various other health services in our expansive rural region, we play a unique role as a hub and trusted partner for the patients we serve. Guided by our core values of caring, quality, teamwork, and positivity, we strive daily to improve the health of our underserved community.

Summary/ Objective:

The Desktop Support Technician supports and maintains organizational computer systems, desktops, software, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware, software, and equipment while ensuring optimal workstation performance. The candidate will also troubleshoot problem areas (in person, by telephone, email, or via work order) in a timely and accurate fashion and provide end-user assistance where required. Must have strong customer service skills, be detail-oriented, and have strong written, oral, and interpersonal communication skills.

Essential Functions:

• Excellent knowledge of PC and desktop hardware.
• Excellent knowledge of PC software, including Microsoft Windows, Office 365, and Electronic Medical Records.
• Hands-on hardware/software troubleshooting experience.
• Extensive equipment support experience.
• Working with Cisco VOIP phone system.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to work with network cabling, jacks, and peripherals.
• Ability to operate tools, components, and peripheral accessories.
• May develop training protocols, training materials, and instructional materials.
• Maintains inventory and keeps documentation of all break/fixes.
• Team-oriented and skilled in working within a collaborative environment.

Core Competencies:

• Technical Research and Analysis
• Verbal and Written Communication
• Analytical and Problem-Solving Abilities
• Keen Attention to Detail

Required Education and Experience:

Two years’ experience operating and installing computers, including one year providing training on computer systems to users.

Preferred Education and Experience:

Some college-level coursework in computer science or computer technology.