Computer Support Specialists jobs in California

SUMMARY
The IT Help Desk Technician serves as the primary point of contact for end users, providing technical support, troubleshooting, and training across the organization’s desktop and telecommunications environment. This role supports both onsite and remote users by ensuring timely resolution of technical issues and maintaining a productive, secure working environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the first point of contact for all IT support requests; respond, track, and document tickets in the ticketing system
Install, configure, and troubleshoot hardware, software, and applications (PC, Mac, printers, phones, etc.)
Provide onsite support at headquarters and remote support for offsite users
Support virtual environments (Citrix VMs) and business applications such as Salesforce and NetDocs
Assist with user account setup, access provisioning, and password support
Provide end-user training on systems, hardware, and applications
Troubleshoot issues via phone, remote access, and in-person support
Assist with onboarding, offboarding, and employee equipment setup
Support A/V, video conferencing, and telecommunications as needed
Maintain and update IT documentation, procedures, and knowledge base (e.g., IT Glue)
Manage and track IT assets, including hardware inventory and loaner equipment
Coordinate with third-party vendors for support and repairs
Monitor and help maintain IT service levels and response times
Conduct routine system and equipment checks to ensure performance and security
Provide occasional after-hours or VIP support as needed

QUALIFICATIONS / SKILLS

Bachelor’s degree in IT or related field, or equivalent work experience
3–5 years of Help Desk or Desktop Support experience
Experience working with ticketing systems and end-user support environments
Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking
Familiarity with Active Directory, Exchange, Citrix, Azure/Entra ID, and VOIP systems
Experience with Mac OS and mobile device support (iOS)
Salesforce experience is a plus
Strong troubleshooting, communication, and customer service skills
Ability to prioritize tasks and handle multiple requests in a fast-paced environment
Ability to lift up to 30 lbs and support standard office equipment

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to general office conditions. The noise level in the work environment is usually moderate.

COMPANY PERKS

Competitive pay and benefits: medical, vision, dental, 401(k)
Extended and comprehensive training
Fun company culture with an emphasis on teamwork
Business Casual attire

Knight Law Group, LLP is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, or sexual orientation.

Knight Law Group, LLP will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

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Help Desk IT Analyst at Knight Law Group LLP – Los Angeles, California

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