Role Purpose

Lead and own the end-to-end technology, data and digital strategy for OXXO USA, ensuring operational stability, information security, financial discipline, and scalable growth, fully aligned with the Long-Range Plan (LRP) and PAM/FEMSA Retail architectural standards.

The CIO serves as a key member of the Senior Leadership Team, acting as a strategic advisor to the CEO and executive leadership, accountable for translating technology into business value, profitability, compliance and long-term competitiveness across convenience retail and fuel operations.

Key Competencies & Responsibilities

Executive Leadership & Strategy

• Serve as a core member of the Senior Leadership Team, providing executive input on technology, data and digital initiatives.
• Lead the development and execution of the IT and digital strategy, aligned with business priorities, operational needs (stores and fuel stations), regulatory requirements, and long-term growth objectives.
• Advise executive leadership on emerging technology trends, risks and opportunities, including their operational, financial and strategic impact.
• Act as a strategic business partner, elevating technology discussions from operational execution to enterprise value creation.

Technology Operations & Service Delivery

• Provide executive oversight for the planning, implementation and operation of enterprise technology systems, including POS, ERP (SAP), fuel platform, PDI – store operations, integrations, infrastructure, cloud and data platforms.
• Ensure the reliable, secure, and continuous delivery of IT services through performance monitoring, service management practices and vendor oversight.
• Establish and maintain an effective IT organizational structure, staffing model, and operating framework aligned with business priorities and service delivery needs.
• Identify, evaluate and recommend cost-effective technology investments, including sourcing strategies, vendor solutions, managed services and internal capabilities.
• Assess and clearly communicate the benefits, risks and costs associated with technology initiatives and investments.

Information Security, Risk & Governance Oversight

• Serve as the executive accountable for information security, data privacy and technology risk management across OXXO USA.
• Establish and maintain governance structures, policies and oversight processes for:
  • Cybersecurity
  • Data protection and privacy
  • Vendor and third-party risk management
  • Regulatory and compliance requirements relevant to retail and fuel operations
• Ensure alignment with applicable U.S. federal and state regulations, industry standards and corporate FEMSA policies.
• Oversee cybersecurity incident response planning, breach management and coordination with Legal, Compliance and external partners.
• Ensure regular technology and security risk assessments, audits and remediation activities are executed and tracked to completion.
• While the CIO retains executive accountability for security and technology risk, operational execution may be delegated to IT leadership or external partners.

Project, Data & Vendor Management

• Oversee governance, prioritization and execution of the IT project portfolio, including major system acquisitions, implementations and upgrades.
• Partner with operations, finance and commercial leaders to define business and system requirements for new and enhanced solutions.
• Review and approve hardware, software and services contracts, pursuing enterprise or master agreements to drive efficiency and cost savings.
• Establish and oversee data governance practices to ensure data availability, integrity, usability and security.
• Build and manage strategic relationships with technology vendors, integrators and external partners.

People Leadership

• Lead the recruitment, development, performance management and retention of IT leaders and staff in alignment with organizational goals and budget.
• Build a high-performing, accountable and service-oriented IT culture.
• Develop leadership bench strength, succession plans and continuous capability improvement.

Required Profile (Non-Negotiable)

Leadership & Business

• Proven experience as CIO or IT Director in retail, fuel, consumer or multi-site environments.
• Strong financial acumen (P&L, ROI, CAPEX/OPEX).
• Executive presence and ability to influence at CEO and Board level.
• Experience operating in complex, high-visibility environments.

Technical & Industry Experience

• Strong experience with SAP ecosystems (finance, retail).
• Hands-on experience with PDI platforms supporting store/station ops, fuel pricing operations.
• Solid understanding of convenience store and gas station operations, including regulatory and continuity requirements.
• Experience managing POS, ERP, integrations, infrastructure and data platforms at scale.

Language

• Bilingual: English and Spanish (required).

Success Metrics

• Operational stability across stores and fuel stations.
• Cybersecurity and technology risk posture.
• Budget adherence and ROI realization.
• Executive stakeholder satisfaction.
• Progress against strategic roadmap.
• Talent development and succession readiness.