Job Summary

The IT Manager will serve as our in-house IT resource. This role will work with all departments on outstanding IT issues and work directly with our Managed Service Provider to bring resolution. This position is responsible for all new hire set-up, management of in-house hardware, vendor relationships, and will work directly with current MSP on system upgrades.

Reports To: VP - Operations

Essential Functions

· Manage operating systems and vendor relationships for Coker Tire’s ERP system (Epicor P21) , phone system (Zultys) and reporting software (WebQuery)

· Serve as the subject matter expert for the Coker Tire’s ERP system. Candidate will learn all aspects of Epicor P21 operating system and work with all departments on system set-up and operating procedures

· Provide tier 1–2 end-user support for on-site hardware

· Track and manage IT support tickets and user issues ensuring timely resolution

· Maintain and enforce cybersecurity policies, procedures, and best practices

· Work with MSP on endpoint protection, MFA, backups, and disaster recovery coordination

· Ensure compliance with applicable data security standards (PCI, etc., if relevant)

· Conduct periodic risk assessments and user security awareness efforts

· Develop and maintain IT documentation, system configurations, and SOPs

· Ability to run continuous improvement projects related to operating systems. Candidate should be able to develop a complete project outline, manage resources and vendors to push each project to completion and ensure project goals are achieved and sustained

· Work as a liaison between Coker management and current Managed Service Provider. IT Manager is the point of contact for all IT related issues and will work with MSP and Coker management to establish best practices

· Work with MSP on workstation set-up and the on-boarding process (as it is related to IT) for all new associates

· Work with Coker Tire’s approved network of vendors to replace aging or non-operational on-site hardware including computers, printers, desk phones, etc.

· Serve as point of contact for Coker Tire’s IT vendors and work with each vendor on service and pricing issues. (EPB, Signal Voice and Data, AT&T, etc.)

· Provide off-hours support as needed

· Perform all tasks assigned by management

Key skills and competencies of the position include, but are not limited to:

· Excellent problem-solving skills; able to offer multiple solutions to technical and operational problems and challenges

· Excellent interpersonal and written communication skills; Comfortable engaging with employees in a professional and helpful manner

· Must be resourceful, able to adapt to new situations, and to work in a fast-paced, rapidly changing environment

· Desire to increase knowledge and learn new skills and technologies quickly and efficiently

· Consistently seeking to improve efficiency and quality of technical operations

Supervisory Responsibilities:

None

The successful candidate’s qualifications will include:

· Bachelor’s degree in IT studies.

· Minimum of 5 years of related experience and/or training

· Strong knowledge base of operating systems

· Detail-oriented, multi-tasking, self-directed, with ability to prioritize tasks

· Experience managing IT systems in small to medium size organizations

Working Conditions

· The IT Manager position will be based in Chattanooga, TN, reporting directly to the VP of Operations

· The individual in this position will spend several hours sitting and using office equipment and computers, which can cause muscle strain. He/she may also have to do some light to moderate lifting of supplies and materials from time to time.

· Unless other arrangements are made with supervisor, the individual in this position works a full-time schedule week during our open business hours. Position requires candidate to be available after hours and weekends.

· Up to 10% travel is expected for this position.