Our team enables customers to purchase insurance policies direct online. We support our marketing initiatives by delivering personalized customer experiences and we support our back office by creating efficiencies and continual improvement around their processes.

We are growing the biBerk team of Business Systems Analysts who are supporting our cloud-first, API driven, dynamic insurance platform. In this role, you will be supporting and ensuring the successful completion of analytical, building, testing, and deployment tasks of our software product’s features. You will be an integral team with outstanding communication, collaboration, and attention to detail. You will be counted on to write clear, concise, and comprehensive business requirements and operate as a vital link between various other teams.

The Business Systems Analyst Manager will be responsible for overseeing department team members, procedures, and workflows. The BSA Manager will be involved in the hiring and training of new employees as well as delegating assignments. The BSA Manager will assist with documenting operational tasks, identifying and implementing efficiencies, and tracking team metrics. The BSA Manager will work directly with other Supervisors and Leads to monitor and evaluate employee performance and communicate any feedback to upper management.

This is a hybrid-remote role that currently requires 2 days of in-office work per month in Pittston, PA.

Job Responsibilities

• Lead, mentor, and manage a team of Business Systems Analysts responsible for requirements gathering, documentation, and communication.
• Partner with product owners, stakeholders, and technical teams to align projects and prioritization.
• Ensure quality and consistency in business requirements documentation.
• Manage resource allocation, workload prioritization, and performance of the BSA team.
• Facilitate collaboration during sprint ceremonies.
• Serve as an escalation point for business issues and prioritization conflicts.
• Drive process improvements in the analysis and delivery of system updates.
• Foster a culture of continuous improvement, innovation, and customer focus.

Qualifications

Required Education and Knowledge:

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.
• 5+ years of experience in business systems analysis, with at least 2+ years in a leadership or management role.
• Strong understanding of systems development lifecycle (SDLC) and requirements management best practices.
• Excellent leadership, coaching, and team-building skills.
• Strong analytical and problem-solving capabilities, with attention to detail.
• Outstanding verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.

Preferred Knowledge and Experience:

• Experience in Commercial Insurance

About biBerk

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

Some Highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $110,000 - $130,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.