The Jr. Network Technician will serve as a main contact for low to medium complexity technology issues and support the company by supporting user needs, installing and configuring Heeter’s network infrastructure, including hardware components, cabling, and network software.

NOTE: Position is perfect for an entry level candidate. 100% in-person position, candidates outside of Pittsburgh, PA will not be considered.

• Provide technical support to co-workers through a HelpDesk system.
• Set up new employee workstations.
• Troubleshoot, resolve, configure, install network hardware components and cables to ensure secure operations.
• Identify and eliminate bottlenecks to ensure long-term network efficiency.
• Collaborate with other members of the IT team and management.
• Perform necessary upgrades to the network infrastructure as needed.
• Monitor system service agreements.
• Improve system performance by identifying problems; recommend changes.

KNOWLEDGE AND SKILLS

• Ideal candidate will be an individual with interest in learning networking within a professional environment, we will train the skills and knowledge needed to successfully support a busy help desk, internal operating systems, phones and system administration
• Must demonstrate an interest in supporting user needs with flexibility, prompt and professional response, with the ability to problem solve.
• Excellent written and verbal communication.
• Ability to organize and plan work independently.
• Ability to multitask and prioritize independently.
• Strong diagnostic and problem-solving skills.
• Follow and exemplify Heeter Core Values

MINIMUM REQUIREMENTS

• Education in Computer Science, Information Systems, or related field.
• Local candidates only able to work 100% onsite in Canonsburg, PA.
• Applicants must be legally authorized to wokr in the United States without current or future visa sponsorship. The company does not sponsor employment visas for this position.