Director of Application Support and Development at Purestar Group – Philadelphia, Pennsylvania

Location: Philadelphia, PA

Department: Information Technology

Reports To: Vice President of Information Technology

Employment Type: Full-Time

At Pure Star, we are a leading provider of commercial laundry and linen management solutions, serving clients across the light industrial and hospitality sectors. Our commitment to innovation, sustainability, and service excellence makes us a trusted partner in the industry. We foster a collaborative, forward-thinking work environment where employees are empowered to make a difference. Join us and be part of a company that values integrity, teamwork, and continuous improvement.

We are seeking a dynamic and experienced Manager of Application Support and Development to lead the support, enhancement, and strategic utilization of our SAS-based application ecosystem. This role is critical to ensuring seamless integration across platforms, managing custom development efforts with external vendors, and driving operational excellence through optimized application use.

• Oversee and coordinate all custom development initiatives executed by third-party vendors.
• Ensure vendor deliverables align with business requirements, timelines, and quality standards.
• Serve as the primary liaison between internal stakeholders and external development teams.
• Manage project budget and scope

• Manage interface development and maintenance between various SAS-based and ancillary applications.
• Ensure data integrity, security, and performance across integrated systems.
• Collaborate with IT infrastructure and data teams to support robust integration frameworks.

• Manage application engineers, assigning tasks/projects and tracking progress
• Set team direction and ensure completion of goals
• Develop team members consisting of both direct reports and matrix managed individuals

• Monitor and improve application performance, reliability, and user satisfaction.
• Establish and enforce best practices for application support, incident management, and change control.
• Lead root cause analysis and resolution of application issues.

• Identify opportunities to leverage SAS applications more effectively to meet business goals.
• Partner with business units to understand needs and translate them into application enhancements.
• Promote user adoption and training initiatives to maximize ROI on application investments.

• Work closely with the Infrastructure team to ensure system compatibility, performance, and security.
• Collaborate with Operational Leadership to align application capabilities with business workflows and priorities.
• Partner with Finance to support reporting, compliance, and cost-efficiency initiatives.
• Foster strong relationships across departments to ensure technology solutions are aligned with organizational goals.

• Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s preferred.
• 7+ years of experience in application support and development, with at least 3 years in a leadership or coordination role.
• Strong background in SAS technologies and enterprise application integration.
• Experience with NetSuite ERP system.
• Proven experience managing vendor relationships and custom development projects.
• Excellent communication, problem-solving, and project management skills.
• Industry experience in light industrial and hospitality sectors a plus.

• Familiarity with ITIL or similar service management frameworks.
• Experience with cloud-based application environments and APIs.
• Knowledge of data governance and compliance standards.