Server, DCIM, Network and Traffic Alarms Operations

• Continuously monitor alarm dashboards and systems.
• Investigate and respond to alarms such as but not limited to Network, DC Environment,
• Identify and acknowledge incidents associated with alarms.
• Assess incidents to determine their criticality and impact on operations.
• Engage the resolver group who will be resolving the incident and escalate to higher tiers or management when necessary, following established escalation paths.
• Maintain clear and concise communication with relevant teams, stakeholders, and incident responders/resolvers.

Threat Intelligence & Critical Event Management

• Monitor Everbridges Visual Command Center (VCC), InternationalSOS e-mails, and other open source tools for real-time incidents.
• Monitor directed tools or queries for specific requests from stakeholders.
• Notifications about violence, inclement weather, threats to life, property and assets etc.
• Coordinate emergency response efforts, including liaising with law enforcement if needed.
• Conduct research to verify the accuracy and relevance of the information through additional sources.
• Create a heatmap of the affected area to highlight areas impacted by a specific event or series of events.
• Collaborate with other security and operational teams for a coordinated response.
• Implement incident containment and mitigation strategies.

Qualifications

• 2 years+ experience in command center, service center, or similar 24x7 operations center environment
• Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels
• Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health.
• interact at all levels of the organization, including with clients, while functioning as a team player required.
• Diploma/Degree in Information Technology.
• Experience with Ticketing, Grafana, Servers and Data Center Systems.
• Working knowledge and/or certifications in CompTIA Server+, Schneider Electric Data Center Certified Associate