DataCenter Operations Analyst _ Evergreen at Astreya – Singapore
Astreya
Singapore, 048424, Singapore
Posted on
Updated on
Job Function:General Business
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About This Position
DataCenter Operations Analyst _ Evergreen
Incident & Problem Management
- Investigate and respond to alerts, incident response (war room, remote bridges) and report, and
- on-going maintenance, tuning, and improvements of the detection signals
- Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts
- Be the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conduct thorough investigation of alerts, classification and triage.
- Provide deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.
- Ensure detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools and file incident reports.
- Be available to coordinate as an incident commander in event of an issue.
- Support program managers and facilitate project deliverables, improve overall operational and engineering initiatives.
Server, DCIM, Network and Traffic Alarms Operations
- Continuously monitor alarm dashboards and systems.
- Investigate and respond to alarms such as but not limited to Network, DC Environment,
- Identify and acknowledge incidents associated with alarms.
- Assess incidents to determine their criticality and impact on operations.
- Engage the resolver group who will be resolving the incident and escalate to higher tiers or management when necessary, following established escalation paths.
- Maintain clear and concise communication with relevant teams, stakeholders, and incident responders/resolvers.
Threat Intelligence & Critical Event Management
- Monitor Everbridges Visual Command Center (VCC), InternationalSOS e-mails, and other open source tools for real-time incidents.
- Monitor directed tools or queries for specific requests from stakeholders.
- Notifications about violence, inclement weather, threats to life, property and assets etc.
- Coordinate emergency response efforts, including liaising with law enforcement if needed.
- Conduct research to verify the accuracy and relevance of the information through additional sources.
- Create a heatmap of the affected area to highlight areas impacted by a specific event or series of events.
- Collaborate with other security and operational teams for a coordinated response.
- Implement incident containment and mitigation strategies.
Qualifications
- 2 years+ experience in command center, service center, or similar 24x7 operations center environment
- Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels
- Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health.
- interact at all levels of the organization, including with clients, while functioning as a team player required.
- Diploma/Degree in Information Technology.
- Experience with Ticketing, Grafana, Servers and Data Center Systems.
- Working knowledge and/or certifications in CompTIA Server+, Schneider Electric Data Center Certified Associate
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Job Location
Singapore, 048424, Singapore
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