Key Responsibilities:

• Demonstrates proficiency in understanding computer systems, applications, and interfaces.
• Works with other analysts to support maintenance and periodic updates of the shared Epic Garden Plot installation.
• Designs, builds and tests new features to ensure integration across Epic modules and other third-party systems
• Analyst serves as a subject matter expert (SME), proactively identifying system optimization opportunities, leading medium to complex initiatives, and ensuring application integrity through upgrades, enhancements, and regulatory changes
• Demonstrates proficiency in data gathering techniques and the ability to design and communicate systems solutions to user issues and problems of medium complexity.
• Creates detailed work-related specifications, system design documentation, procedures, process flows, data flows and project and change management plans

Specific Duties & Responsibilities

Application Support

• Provide day-to-day support for Epic Systems applications, addressing end-user inquiries and troubleshooting issues.
• Collaborate with end-users and IT teams to understand and address workflow challenges, ensuring optimal system performance.
• Assist in the implementation of updates and enhancements to Epic Systems applications.

Documentation and Training

• Contribute to the development and maintenance of documentation, including training materials and standard operating procedures.
• Assist in the delivery of training programs for end-users, promoting the effective use of Epic Systems functionalities.
• Support the creation of user guides and educational resources.

Coordination and Collaboration

• Collaborate with cross-functional teams to coordinate and implement Epic Systems applications, ensuring alignment with organizational goals.
• Participate in project planning and execution, providing support for the successful implementation of system changes.
• Act as a liaison between end-users and IT teams, facilitating effective communication and understanding of system requirements.

Quality Assurance

• Assist in quality assurance activities, including testing and validation of Epic Systems configurations and updates.
• Collaborate with end-users to gather feedback, identify areas for improvement, and contribute to the resolution of issues.

*Other duties as assigned, including on-call support on a team rotational basis

Qualifications:

Education & Experience:

• Bachelor's Degree in a related field.
• Two years of operational experience in a clinical or healthcare business operations setting or in information technology.
• Demonstrated progressive experience with information systems; healthcare environment preferred.
• Current experience and/or certification in configuring Epic or must achieve certification.
  • Must receive a passing score (as defined by Epic), within two attempts, on all required exams and projects (as defined by Epic) within 6 weeks after completion of training or within a pre-determined 6-week timeframe and achieve certification.

Work Environment:

• Hybrid schedule
• May consider fully-remote for qualified candidate

MMR

Flu vaccinations required (unless approved for a Medical or Religious exemption)

PPD

Background and Drug Screening required