The Senior Business Analyst plays a pivotal role within our organization, acting as a bridge between

business needs and technological solutions. This position is responsible for the collection and definition

of requirements, collaborating with cross-functional teams to deliver effective solutions. The role requires

strong analytical, communication, and problem-solving skills to drive successful project outcomes.

Position Description: The Computer Systems Analyst (Senior) provides technical and administrative

direction for personnel performing software development tasks; this includes the review of work products

for correctness, adherence to the design concept and to user standards, and for progress in accordance

with schedules. The Computer Systems Analyst (Senior) is responsible for performing the following

tasks:

A. Coordinating with the Program/Project Manager to ensure problem solutions and user

satisfaction;

B. Making recommendations, if needed, for approval of major systems installations;

C. Preparing milestone status reports and deliveries/presentations on the system concept to

colleagues, subordinates, and end user representatives; and

D. Providing daily supervision and direction to support staff.

Duties and Responsibilities:

? Lead requirements gathering sessions, stakeholder interviews, and process mapping workshops to

capture functional, non-functional, and technical requirements.

? Translate complex business needs into clear user stories, acceptance criteria, process workflows,

wireframes, and functional specification documents for development and QA teams.

? Conduct gap analysis, evaluate system workflows, and analyze data structures within enterprise

tracking systems, case management platforms, and health data interfaces (EHR/IIS).

? Coordinate directly with Program Managers, agency leadership, clinical/programmatic experts,

and technical architects to review work products, validate solution designs, and ensure end-user

satisfaction.

? Assist in backlog prioritization, prepare milestone status reports, participate in sprint ceremonies,

and support User Acceptance Testing (UAT) to verify delivered features meet defined business

standards and federal funding requirements.

? Provide technical direction and functional support to junior analysts and support staff to maintain

quality, accuracy, and adherence to project schedules.

Education: This position requires a Bachelor’s degree from an accredited college or university with a

major in computer science, information systems, engineering, business, or a related scientific or technical

discipline; or three (3) years of equivalent experience in a related field. (Note: A Master’s degree is

preferred.)

General Experience: The proposed candidate must have at least eight (8) years of computer experience

working independently or under general direction on complex application problems involving all phases

of systems analysis.

Specialized Experience: The proposed candidate must have at least five (5) years of experience in

analysis and design of business applications for complex large-scale or mid-tier computer systems, or

LAN-based systems, to include experience in Database Management Systems (DBMS), and use of

programming languages. This individual must have knowledge of current storage and retrieval methods

and demonstrated ability to formulate specifications for computer programmers to use in coding, testing,

and debugging of computer programs.

Preferred Experience

? Direct experience gathering requirements, analyzing business processes, and defining system

specifications within a State Government framework or Major IT Development Project (MITDP).

? Proven track record of translating complex health domain needs into functional/technical

specifications for enterprise data tracking systems, immunization registries (IIS), or Electronic

Health Record (EHR) data interfaces.

? Deep experience conducting gap analysis, workflow mapping, and requirements elicitation for

large-scale Case Management Systems or CRM platforms in a healthcare, social services, or

grant-funded environment. Experience with Salesforce solutions is a plus.

? Strong expertise in bridging business stakeholders and technical/dev teams by writing clear user

stories, technical specifications, and system flow diagrams while ensuring alignment with federal

funding and state reporting requirements.