This recruitment will remain open until February 26, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on February 19, 2025. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a motivated and qualified individual for a Senior Compliance Analyst (Functional Program Analyst 4) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

WHY OIC?

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Flexible work options: Hybrid work opportunities.

About the Position

Are you ready to champion consumer advocacy, lead educational initiatives, and make a difference in the lives of Washingtonians?

The Consumer Advocacy Program (CAP) is seeking a motivated and compassionate leader-in-the-making to become an integral part of our team. This position provides an opportunity for growth, allowing you to contribute to consumer advocacy and lead efforts to protect and empower consumers. As a Senior Compliance Analyst in the Life, Health, and Disability Unit, you will be a key buffer and conduit between the team and leadership, ensuring that complex issues are addressed with care and expertise. This is a great opportunity for someone who is passionate about consumer advocacy and is capable of guiding a team of skilled experts while fostering their professional growth.

The ideal candidate will have strong leadership qualities, a deep understanding of insurance compliance, and the ability to handle high-priority, challenging cases with empathy and professionalism. You’ll work closely with the L&D Unit Supervisor to champion educational initiatives, both internally and externally, and drive efforts to keep your team on the cutting edge of industry trends and legislative changes. You’ll be responsible for educating and advocating for consumers, resolving critical issues, and developing training programs that ensure your team has the tools to succeed.

If you are a passionate leader with a desire to learn, grow, and make a lasting impact, this is the role for you. Join our team and help make a real difference in the lives of consumers while strengthening our organization’s ability to respond to complex insurance challenges.

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 4 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,501.00 - $7,400.00.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement. Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

The duties of the position include, but are not limited to:

• Handles high priority cases and those that require expert-level attention from legislative staff, media representatives and agency leadership referred to CAP for subject matter expert input and guidance.
• Handles the most complex consumer inquiries and mediates between consumers, attorneys, and senior-level company officers concerning a broad range of technical, legal issues involving insurance.
• Serves as primary L&D analyst to handle complaints and inquiries by health care providers.
• Research, reviews, and analyzes insurance practices, contracts, forms and other materials for compliance with public policy, federal and state laws, and regulations.
• Confers closely with other L&D Functional Program Analyst 4 positions to ensure consistency in the proposal of enforcement referrals to agency divisions.
• Assists consumers, providers, attorneys, and other members of the public in solving problems regarding insurance.
• Participates in meetings with company representatives and other agency staff to resolve enforcement and implementation issues.
• Communicate professionally and effectively with internal and external stakeholders via in- person, electronic and written formats.
• Acts as the L&D technical expert on industry trends for L&D staff.
• Provides training support to L&D staff concerning a wide range of critical insurance-related complex technical and legal issues.
• Planning, assigning, instructing and checking the work of assigned staff to ensure completion and accuracy.
• Providing appropriate and professional feedback on assigned work which may include corrections and affirmation of completeness and/or correctness.
• Providing additional input to department/unit management on the performance of assigned staff, which may also include training recommendations.
• Regular communication with department/unit management on performance and progress of assigned staff

To read more about this position and view all duties, click here to request a position description.

Seven years equivalent of professional work experience in relevant areas including regulatory examinations; insurance underwriting, compliance, rating, or claims; health care consumer issues; or health care benefit plan design, distribution, or administration.

*Post secondary education in public administration, social work, public health, or business administration will substitute year for year as relevant work experience. If a degree or other credentials are listed, proof will be required prior to employment.

University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent. If a degree was awarded outside the United States, candidates must provide a credential evaluation report.

AND

Two years of work experience producing work products that demonstrate attention to detail and superior writing skills.

AND

Intermediate-level skills and experience in Microsoft Outlook, Word, PowerPoint, and Excel

Preferred/Desired Qualifications:

Three (3) or more years of professional work experience involving the analysis and application of federal and/or state laws and regulations related to the insurance industry or closely aligned profession, including legislative analysis and implementation.

Demonstrated experience providing engaging and clearly articulated presentations to professional, legislative, technical and/or legal audiences.

One (1) or more years of supervisory or leadership experience in a customer service environment.

Ready to join us?

Learn more about the Functional Program Analyst 4 position and the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

• This position is represented by the Washington Federation of State Employees (WFSE).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with FE2_2024-XXXX in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• At the OIC, honoring diversity, equity, and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe, and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures, and attributes, can OIC employees and volunteers achieve their fullest potential and best advance the goals and mission of the agency.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• For general questions regarding applying for jobs, contact the recruiter or Recruitment@oic.wa.gov.

Supplemental Information:

How to Apply:

1. Create an online account: Go to the job posting and click the big green “Apply” button. You’ll need to set up an account if you haven’t already.
2. Complete your application: Be sure to answer all the questions fully and honestly. Avoid vague answers like “see resume.” This may result in disqualification.

1. Attach your cover letter and resume. Applications that do not include a cover letter and resume or are incomplete will be automatically disqualified.

1. Provide references: List three people who have supervised your work and can vouch for your skills. If you don’t have enough, you can include people like teachers, college professors, or other professional colleagues.

Your application will be evaluated based on how closely your qualifications and experience meet the required and/or preferred qualifications of the position. Applications missing the requested information or containing incomplete responses may be disqualified and removed from further consideration.

General suggestions for creating a good application:

• Read the job posting very carefully. Find out as much as you can about the position.
• Make sure you are very diligent in following all the application instructions. Include all requested documentation.
• Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.

• Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'.

• Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills.
• Make sure your application reflects your best writing.

Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.