Location: Renton, WA 98057

Company: Radiant Global Logistics Inc

Position Type: Full Time

Salary Range: $23.00 - $30.00 Hourly

The Customs Brokerage Entry Writer is responsible for delivering exceptional customer service while ensuring full compliance with U.S. Customs regulations and related agency requirements. This role manages end-to-end customs entry process, builds strong internal and external relationships, and supports key accounts through accurate documentation, clear communication, and timely problem resolution.

Job duties may be adjusted based on operational or business needs.

Customs & Compliance

• Create and file customs entries in accordance with U.S. Customs regulations.
• Perform ISF filings for import shipments.
• Conduct pre-clearance reviews of import documentation and work with suppliers, forwarders, and brokers to ensure compliance.
• Maintain accurate and up-to-date customer and shipment records.
• Ensure full compliance with all applicable customs laws, government agency rules, and internal procedures.

Shipment Coordination

• Generate shipment files in the EDI trade system.
• Track cargo through all stages of the shipment lifecycle.
• Coordinate with trucking companies to schedule inbound shipments.
• Ensure smooth, efficient, and timely freight movement from start to finish.
• Work with freight forwarders, brokers, and international transportation partners to support customer needs.

Customer Service & Communication

• Build and maintain strong relationships with customers, vendors, government agencies, and internal teams.
• Respond promptly to customer inquiries and follow up to ensure issues are resolved.
• Meet or exceed customer service standards through proactive communication and support.
• Quickly troubleshoot and resolve shipment delays or service issues.
• Collaborate with internal staff and overseas offices to ensure consistent service excellence.

Financial Responsibilities

• Understand and accurately input financial components related to shipments.
• Prepare billing details and ensure customers are invoiced correctly.

Additional Duties

• Perform other responsibilities and special assignments as needed.

Education & Industry Knowledge

• High school diploma (or equivalent) required.
• Minimum 2 years of experience in Customs Brokerage preferred.
• Experience in transportation or logistics is an asset.
• Strong knowledge of government agency requirements and U.S. Customs regulations.
• CHB license is preferred but not required depending on experience.

Technical Skills

• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with TM systems is an asset.

Professional & Business Skills

• Strong commitment to providing accurate, timely, and superior customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities in a team environment.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Ability to work effectively in a fast-paced environment.
• Detail-oriented with a high level of accuracy.
• Demonstrated teamwork, professionalism, and respect.

Work Schedule & Environment

• Full-time position, minimum 8 hours per day, with flexibility to complete all job duties.
• Climate-controlled office environment with moderate noise level.

Physical Demands

• Regular activities include walking, sitting, typing, handling documents, reaching, talking, and hearing.
• Vision requirements include close, distance, peripheral vision, and the ability to adjust focus.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Language Skills

• Ability to read and interpret documents, spreadsheets, emails and instructions.
• Ability to write routine correspondence.
• Ability to speak clearly and effectively to both internal and external contacts.

Salary Range: $23.00 - $30.00 Hourly Range

Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

Additional Compensation: Other compensation includes, but is not limited to, bonuses, commissions, or stock options.

Featured Benefits

Medical, Dental, and Vision insurance (employee and family coverage)

Company-paid basic life insurance

Short-Term & Long-Term Disability insurance

Health Savings Account with company contributions

Flexible Spending Account options

401(k) retirement savings plan with 3.5% employer match

80 hours of front-loaded Sick Pay

80 hours of Vacation Pay annually, with increases based on tenure

7 paid holidays per year

Employee Assistance Program (EAP)

Radiant World Trade Services is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT), a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

As part of Radiant, you'll join a learning environment in which passion, dedication, and commitment to getting the job done are valued. That’s what being on our team is all about. It’s an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.