About the Role:

The Surveillance Agent II plays a critical role in maintaining the security and integrity of the premises by conducting detailed and continuous monitoring of activities through various surveillance systems. This position requires the agent to identify and report suspicious behavior, potential security breaches, and policy violations promptly to ensure a safe environment for all stakeholders. The role involves collaborating closely with security teams and law enforcement when necessary to support investigations and enforce compliance with regulatory standards. The Surveillance Agent II must maintain accurate records and prepare detailed reports that contribute to ongoing security assessments and improvements. Ultimately, this position is essential in preventing loss, protecting assets, and upholding the reputation of the organization through vigilant observation and proactive intervention.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in surveillance, security, or a related field.
• Proficiency in operating surveillance equipment and monitoring systems.
• Strong observational skills with the ability to detect irregularities and potential threats.
• Ability to work flexible hours, including nights, weekends, and holidays as required.

Preferred Qualifications:

• Associate degree or higher in Criminal Justice, Security Management, or a related discipline.
• Experience with advanced surveillance technologies such as CCTV, motion detectors, and access control systems.
• Certification in security or surveillance (e.g., Certified Protection Professional, Security+).
• Familiarity with legal regulations and privacy laws related to surveillance activities.
• Strong communication skills for effective reporting and coordination with law enforcement.

Responsibilities:

• Monitor live video feeds and recorded footage to detect and document suspicious or unauthorized activities.
• Conduct regular inspections of surveillance equipment to ensure optimal functionality and report any malfunctions.
• Collaborate with security personnel and management to respond to incidents and coordinate appropriate actions.
• Maintain detailed logs and prepare comprehensive reports on surveillance activities and incidents.
• Assist in investigations by providing accurate and timely information gathered through surveillance operations.
• Ensure compliance with all legal and organizational policies related to surveillance and privacy.
• Participate in ongoing training to stay current with surveillance technology and security protocols.

Skills:

The required skills enable the Surveillance Agent II to effectively monitor and interpret surveillance data, ensuring timely identification of security risks. Proficiency with surveillance technology allows the agent to maintain equipment and troubleshoot issues, ensuring continuous operation. Strong observational and analytical skills are essential for recognizing unusual patterns and behaviors that may indicate security threats. Communication skills are used daily to document findings clearly and collaborate with security teams and external agencies. Preferred skills, such as knowledge of legal frameworks and advanced certifications, enhance the agent's ability to conduct surveillance within regulatory guidelines and contribute to more complex investigations.