The Customs Brokerage Associate Entry Writer plays a key role in delivering exceptional customer service and ensuring compliance with customs regulations. This position is designed to support smooth international shipping operations, develop strong internal and external customer relationships, and contribute to the efficiency of our team.

As the Customs Brokerage Associate Entry Writer, you will:

• Accurately enter and manage customs data to ensure compliance with international regulations.
• Complete ISF filings for imports, adhering to all deadlines.
• Generate and maintain files within the EDI trade system.
• Collaborate with colleagues, overseas offices, and external partners to optimize workflows and provide excellent customer service.
• Conduct pre-clearance reviews for all import documentation to ensure compliance.
• Track shipments from start to finish, ensuring timely delivery and resolution of issues.
• Coordinate with trucking companies to schedule inbound shipments and ensure smooth flow.
• Foster positive relationships with customers by assisting with their international shipping needs and inquiries.
• Quickly resolve any shipping delays or operational challenges.
• Work closely with freight forwarders, brokers, and other international logistics partners.
• Accurately handle the financial components of shipments and ensure proper invoicing.
• Maintain strict compliance with customs laws and regulations.
• Take on additional responsibilities as needed based on business requirements.

Education and Experience:

• Minimum of 2 years of customer service experience.
• Proven experience in data entry with a keen eye for detail.
• Knowledge of US Customs and Harmonized Tariff Codes, familiarity with Free Trade Agreements.
• Knowledge of CHB processes.
• Prior experience in transportation or logistics is highly desirable.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience with Transportation Management (TM) systems is an asset.

Core Competencies

• Commitment to providing outstanding service to both internal and external customers.
• Strong interpersonal communication skills, both written and verbal.
• Effective problem-solving abilities and decision-making skills in a collaborative environment.
• Ability to work well under pressure while managing multiple tasks efficiently.
• High level of organization and attention to detail.

Work Schedule

• Full time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.

Work Environment

• Usually moderate noise level.
• Climate controlled office environment.

Physical Demands

• Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.
• Specific vision abilities: Close vision, distance vision, peripheral vision, ability to adjust focus.

This role is eligible for various benefits including:

• Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account.
• Paid basic life insurance for employees.
• Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%.
• Sick Pay: 80 hours front-loaded.
• Vacation Pay: 80 hours per year and increases based on tenure with the Company.
• Paid Holidays: 7 per year.
• Employee Assistance Program.

* Salary Range: $40,000 - $50,000 Annual Salary Range

* Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

Radiant World Trade Services is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT), a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That’s what being on our team is all about. It’s an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information