We are seeking a detail-oriented professional to review and analyze complaints by comparing case details with Florida state statutes. The ideal candidate will communicate professionally with the public, provide case updates and referrals, and document activities in Versa and OnBase systems.

Required Skills & Experience:

• Strong verbal and written communication skills
• Ability to read and interpret Florida state statutes
• 3+ years of public-facing professional experience
• 1+ year of complaint analysis experience
• High school diploma required

Preferred Qualifications:

• Experience with Versa and OnBase systems
• Bachelor’s degree preferred