Job Summary: Provides front office support duties in an outpatient setting, including, but not limited to greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting payments, scheduling appointments, obtaining and updating patient demographics, obtaining referrals, authorizations, and pre-certifications, and other clerical duties as assigned. Communicates and models the mission and values of CaroMont Health.

Qualifications: High School diploma or equivalent required. Six months of customer service experience required. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients, and patients’ family members. Requires the ability to read, write, follow oral and written instructions, and perform mathematical calculations. Must be able to communicate effectively with patients, co-workers, providers, management, leadership, and service representatives from other departments, area hospitals, and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills and initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable, and helpful demeanor. Must have the ability to listen compassionately, demonstrate effective problem-solving, and utilize critical-thinking techniques. Requires understanding of and the ability to maintain strict patient confidentiality.