• Serve as the primary point of contact for all employee benefits inquiries via email, phone, and internal systems
• Act as the benefits “help desk,” answering basic questions and routing complex inquiries to the appropriate Benefits team member or vendor Log, track, and monitor all inquiries to ensure accurate, complete, and timely resolution
• Maintain ownership of follow-up, ensuring employees receive clear and accurate responses
• Identify recurring inquiry trends and escalate patterns or systemic issues to the Benefits team

• Prepare, review, and audit monthly benefit vendor invoices
• Compare vendor invoices against payroll, eligibility, and enrollment records to identify discrepancies
• Research variances, document findings, and partner with internal teams or vendors to support resolution
• Maintain organized invoice files, reconciliation logs, and supporting documentation
• Escalate unresolved or complex discrepancies to senior Benefits team members

• Process benefit benefits enrollments, terminations and coverage changes under established procedures
• Maintain accurate and up-to-date benefit records
• Provide backup support for the administration of health and welfare benefit programs including medical, dental, vision, life, disability, FSA, and other voluntary benefits
• Partner with Benefits Analysts to support claim resolution by gathering documentation and tracking status
• Assist with disability and leave claims by collecting required documentation and coordinating with managers
• Support dependent eligibility audits, benefits administration testing, and system updates
• Assist with benefits-related data validation and quality assurance activities
• Maintain and update benefits documentation, standard operating procedures (SOPs), and intranet content to ensure accuracy and consistency

• Support the annual enrollment process through employee communications, data entry, issue tracking, and follow-up
• Respond to basic enrollment questions and route complex questions appropriately
• Assist with year-end and beginning-of-year tasks and required audits
• Assist with development and distribution of benefits communications and educational materials
• Support virtual and onsite employee education sessions as needed

• Act as a liaison between employees, the Benefits team, and benefit vendors for routine issues
• Assist with vendor coordination and follow-up to resolve team member benefit inquiries
• Partner with vendors to support timely resolution of routine service, billing, or eligibility matters
• Ensure information shared with vendors is complete, accurate, and timely
• Track vendor responses and follow up as needed

6. Professionalism & Culture

• Approach team member concerns, challenges, and opportunities with empathy, active listening, curiosity, and attention to detail
• Consistently model LifeBridge Health’s SPIRIT values: Service, Performance, Innovation, Respect, Integrity, and Teamwork
• Honor differences and acknowledge the uniqueness of each team member’s experience

QUALIFICATIONS AND REQUIREMENTS:

• 1-3 years of relevant experience required
• Bachelor's degree preferred
• Experience with invoicing, auditing, reconciliation, or data review strongly preferred