Job Title: Workers’ Compensation Claims Manager
Location: Blue Bell, PA
Department: Human Resources / Risk & Compliance
Reports To: VP of Human Resources

Position Summary:

We are seeking a proactive and detail-oriented Workers’ Compensation Claims Manager to lead and manage all aspects of workers’ compensation for clinical and non-clinical staff in diverse healthcare settings. The ideal candidate has strong knowledge of multi-state workers’ comp laws, experience in healthcare staffing, and excels at cross-functional collaboration.

Key Responsibilities:

• Manage workers’ compensation claims from initial report through resolution, ensuring timely filing and compliance with state-specific regulations.
• Serve as the primary point of contact for injured employees, insurance carriers, third-party administrators (TPAs), and legal counsel.
• Direct injured employees care with the insurance carrier.
• Coordinate with staffing operations, credentialing, and HR teams to gather incident details and ensure accurate documentation.
• Investigate claims, assess compensability, and recommend appropriate action plans.
• Develop and manage return-to-work programs tailored to healthcare staffing scenarios, including modified duty options across client sites.
• Monitor claims trends and collaborate with Safety and Compliance teams to implement preventive strategies.
• Maintain accurate records and generate reports for leadership on claims status, costs, and risk exposure.
• Provide training and support to internal teams and field staff on injury reporting protocols and workers’ compensation policies.

Qualifications:

• Bachelor’s degree in human resources, Risk Management, Healthcare Administration, or related field.
• Minimum 5 years of experience managing workers’ compensation claims, preferably in healthcare staffing or a related industry.
• Strong understanding of multi-state workers’ compensation laws and healthcare workplace risks.
• Experience working with TPAs, insurance carriers, and legal counsel.
• Excellent communication, negotiation, and analytical skills.
• Proficiency in claims management systems.
• Certification in Workers’ Compensation or Risk Management is a plus.

Preferred Attributes:

• Familiarity with healthcare staffing workflows and clinical environments.
• Ability to manage sensitive situations with empathy and professionalism.
• Strong organizational skills and attention to detail.
• Collaborative mindset with a focus on continuous improvement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.