Whew! Who knew there was so much involved in awarding prizes?! Processing claims is what this role does. You will excel at this job if you love dealing with people from all walks of life, have a knack for explaining financial concepts so that anyone can understand and you don’t mind a busy, changing workday. You are deeply committed to doing things correctly, and you have the good judgment to spot and handle exceptions to the rule. Your past experience remaining calm under pressure is a must.

Do you want to say that you were there to help make someone’s dream come true? Join this busy and supportive team and grow your career with us.

The lottery was named as one of Triangle Business Journal’s 2024 Best Places to Work for the second year in a row.

Responsibilities:

• Processes prize claims up to and including grand prize winners
• Creates correspondence from the tickets received using a database for all the pending, non-winning, expired, mutilated, or already paid tickets
• Providing customer service to players, outside agencies and other departments in regards to payments
• Ensures appropriate prize claims are reviewed for legally mandated collection of debt owed to other participating state agencies (debt setoff)
• Supporting regional offices in the validation and payment of prizes
• Troubleshoot technical issues within the cash and payment system
• Prepares daily reconciliations and reports

Requirements:

• Associate's degree in Business Administration or an Accounting/Finance field preferred and 2 year of experience with a banking or financial background preferred
• Microsoft Office Skills (Outlook, Word, Excel) and experience with databases
• Notary Public Certification and TIN Matching preferred
• Experience handling confidential information
• Excellent attention to detail
• Ability to handle fast paced, frequently changing workload
• Great customer service skills, calm under pressure
• Good communication skills, ability to clearly explain financial related concepts

Hiring Rate: $40,203 (this non-exempt position will be filled at or near the posted salary)

Closing Date: May 17, 2025

***this position is eligible for partial telework. All employees must reside in NC***

About the North Carolina Education Lottery

We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our website www.nclottery.com.

At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment.

All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).

Equal Opportunity Employer