Director of Solutions Engineering
Reports to: COOFLSA Status: Exempt
About Us:
We have been recognized as one of Built In Chicago’s Best Startups to Work for in 2026!
Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay.
Aeropay is redefining what it means to pay—and get paid—by bank.
Position Overview:
Our Leader of Solution Engineering will be responsible for providing top-level leadership and strategic direction to the entire Solutions Engineering function at Aeropay. This role shapes and executes the overall design and implementation of enterprise-level technical solutions, ensuring that they are developed to meet client needs and drive business growth. The Director of Solutions Engineering will collaborate frequently with other members of the company’s leadership team, address complex client- and technical-related challenges and play a critical role in the overall success of the organization.
Key Responsibilities:
Core Duties:

• Provide strategic oversight and guidance to the Solutions Engineering team and key stakeholders, intervening with direct action as required
• Collaborate with functional leads in Product and Engineering to maximize customer satisfaction and drive Aeropay’s revenue growth strategy
• Lead client onboarding calls, addressing complex challenges with creative solutions
• Monitor and evaluate the performance of solutions engineering programs
• Collaborate heavily with external clients and critical stakeholders
• Perform related leadership duties and projects as necessary

People Leadership:

• Lead, motivate and manage the Solutions Engineering team to ensure consistent high performance and productivity
• Conduct regular team meetings to communicate goals, expectations and updates
• Plan and implement training programs to enhance team skills and performance
• Set clear KPIs and regularly assess team and individual employee performance
• Conduct consistent performance appraisals and provide constructive feedback to improve individual and team effectiveness

Qualifications:

• Bachelor’s degree in Computer Science, Engineering or a related field
• 8+ years of experience in solutions engineering, technical sales or a related function, with at least 3 years in a leadership role
• Strong understanding of software architecture, cloud computing, SaaS and/or API-based technology platforms
• Proven experience in driving customer engagement and building effective relationships with both internal and external stakeholders
• Demonstrated ability to lead and motivate cross-functional teams in a fast-paced environment
• Exemplary communication, presentation and interpersonal skills, with the ability to convey complex technical concepts to non-technical audiences
• Strong analytical and problem-solving acumen, with a detail-oriented approach to solutions design
• Experience in Agile methodologies and project management frameworks a plus

Working Location, Compensation & Benefits:
This role is expected to be in office at Aeropay’s downtown Chicago HQ Monday through ThursdaySalary Range: $140K - $160K base salary (DOE)Benefits Offered:

• • Comprehensive Medical, Dental & Vision Coverage
  • Maternity/Paternity Leave
  • 401(k) Employer Match
  • Flexible PTO

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Aeropay is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation and the overall success of our business. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, parental status, genetic history, political affiliation or any other status protected by the laws or regulations in the locations in which we operate.